How to deposit funds, commissary, and payment options
Marion Correctional Institution (NC) uses ViaPath/TouchPay for money deposits via web, mobile app, phone, and walk-in options. These typically post by the next business day. Mailing a money order? Make it payable to TouchPay, include the required facility deposit slip, and send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Mailed money orders take longer—up to ten business days—so plan ahead and keep your records. If a money order hasn't posted after at least a week, email moneyorders@viapath.com. For other deposit issues, call the ViaPath assistance line at 877-650-4249. Only approved visitors may deposit funds. The facility lists a Money Transfer Fees table effective August 1, 2023.
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- A money order (maximum $300.00) issued in U.S. dollars - Money order made payable to “TouchPay Holdings” - The detached NCDAC deposit form included in the envelope (the form must accompany the money order) - Offender’s full name and the correct OID number filled in (double-check the OID before you mail)
Before buying a money order or filling out the deposit slip, confirm the inmate's full legal name and OID number. Getting these exactly right prevents delays or misapplied deposits. You can verify this information through North Carolina's offender search—just search by name or offender number. The tool includes filters for status, gender, race, ethnic group, birth date, and age range to help you find the correct record.
Three ways to send money to Marion CI trust deposits under NCDAC: mail a money order, use ConnectNetwork (online or by phone), or pay cash at Western Union with a specific payment code. The tradeoff? Cost vs. convenience. Mailed money orders have no fees, while ConnectNetwork and Western Union are faster when you don't want to deal with printing and mailing paperwork.
Money order hasn't posted yet? Hold off before you start tracking it down. The vendor recommends waiting at least one week from the date you mailed it before reporting a problem. That window gives the mail time to arrive and the deposit time to process—and saves you from a frustrating loop of "wait and check back later" responses.
If your money order gets rejected for Marion CI, the reason might have nothing to do with the amount or how you filled it out. North Carolina Department of Adult Correction (NCDAC) only allows trust-account deposits from people already listed as the offender's approved visitors. ViaPath/TouchPay processes these deposits, and when a money order arrives from someone not on that list, they reject it outright. This surprises a lot of families. You can be a real, supportive person in someone's life and still not be "approved" in the system. Before mailing anything, make sure the sender is on the approved visitor list. Otherwise, you're looking at delays while the payment bounces back.
You can send money to Marion CI through ViaPath/TouchPay using web, mobile, phone, or walk‑in deposit options. You can also mail a money order payable to TouchPay with the required deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX.
No. Only people listed as approved visitors for an offender are allowed to deposit funds into that offender’s account at Marion CI. If you run into deposit problems, call the ViaPath assistance line at 877-650-4249.
Mailed money orders take longer—up to ten business days. Web, mobile, phone, and walk-in deposits typically post by the next business day. If a mailed money order is delayed, wait at least one week after mailing, then contact moneyorders@viapath.com.
If you use ConnectNetwork / ViaPath to stay connected or add funds, don't let your account sit untouched. After 180 straight days of inactivity, the account can go inactive — and your balance may be forfeited.
If you use ConnectNetwork/ViaPath Friends & Family for someone at Marion CI, your account can become inactive and be subject to forfeiture after 180 consecutive days of inactivity or non-use.
