How to deposit funds, commissary, and payment options
Marion Correctional Institution accepts deposits through ViaPath and its subsidiaries. You can pay online, by mobile, by phone, or at walk-in locations. Most electronic deposits are typically available by the next business day. You can also mail a money order for trust or commissary funds, but it must be payable to TouchPay and include the facility deposit slip. Mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Mailed deposits can take up to ten business days to post. Only people listed as approved visitors for the offender can deposit money. If a deposit has an issue, call ViaPath at 877-650-4249. For missing or problem money orders, email moneyorders@viapath.com after at least one week.
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- A money order (maximum $300.00) issued in U.S. dollars - Money order made payable to âTouchPay Holdingsâ - The detached NCDAC deposit form included in the envelope (the form must accompany the money order) - Offenderâs full name and the correct OID number filled in (double-check the OID before you mail)
Before buying a money order or filling out the deposit slip, confirm the inmate's full legal name and OID number. Getting these exactly right prevents delays or misapplied deposits. You can verify this information through North Carolina's offender searchâjust search by name or offender number. The tool includes filters for status, gender, race, ethnic group, birth date, and age range to help you find the correct record.
Three ways to send money to Marion CI trust deposits under NCDAC: mail a money order, use ConnectNetwork (online or by phone), or pay cash at Western Union with a specific payment code. The tradeoff? Cost vs. convenience. Mailed money orders have no fees, while ConnectNetwork and Western Union are faster when you don't want to deal with printing and mailing paperwork.
Money order hasn't posted yet? Hold off before you start tracking it down. The vendor recommends waiting at least one week from the date you mailed it before reporting a problem. That window gives the mail time to arrive and the deposit time to processâand saves you from a frustrating loop of "wait and check back later" responses.
If your money order gets rejected for Marion CI, the reason might have nothing to do with the amount or how you filled it out. North Carolina Department of Adult Correction (NCDAC) only allows trust-account deposits from people already listed as the offender's approved visitors. ViaPath/TouchPay processes these deposits, and when a money order arrives from someone not on that list, they reject it outright. This surprises a lot of families. You can be a real, supportive person in someone's life and still not be "approved" in the system. Before mailing anything, make sure the sender is on the approved visitor list. Otherwise, you're looking at delays while the payment bounces back.
You can deposit money through ViaPath (web, mobile, phone, and walk-in options). You can also mail a money order payable to TouchPay with the required facility deposit slip.
Make the money order payable to TouchPay and include the facility deposit slip. Mail it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174, and allow up to ten business days for the funds to post. If it does not arrive, contact moneyorders@viapath.com no sooner than one week after mailing.
Only individuals listed as approved visitors for the offender may deposit funds into that offenderâs account. If a deposit fails or has an error, call the ViaPath assistance line at 877-650-4249 and double-check that you used the offenderâs exact booked name and ID.
Staying in touch usually comes down to three channels: tablet messaging (including digitized mail), phone calls, and sending mail through the facility's mail processing system. Here's how it works for NCDAC facilities, and what to do first so your message doesn't get delayed or returned.
North Carolina prisons use ViaPath (GTL) for tablets and communication services. To add money to someone's account, you'll use ViaPath's deposit options.
North Carolina prisons use TextBehind for most personal mail. Once you understand what gets scanned, how to format the address, and how books work differently, the whole process becomes straightforward.
