Mail, photos, messaging, and phone/call options for staying in touch.
Marion Correctional Institution offers video visiting through the Getting Out Visits app, using an incarcerated person's tablet or a facility kiosk. Visits are limited to approved visitors and may be on-demand or scheduled. The prison uses GTL/ViaPath electronic tablets for communication and programming, including phone calls, texts, digitized mail, educational resources, and entertainment. To pay for phone time or paid tablet features, friends and family add funds through ViaPath/GTL's ConnectNetwork deposit portal. Outside the U.S.? Set up deposits through AdvancePay International using the vendor contact details provided. People in custody can also buy minutes for tablet entertainment at the prison canteen using trust account funds. Friends and Family accounts become inactive after 180 consecutive days and may be subject to forfeiture. Refunds require contacting customer service.
Search for a loved one and send messages and photos in minutes.
Staying in touch usually comes down to three channels: tablet messaging (including digitized mail), phone calls, and sending mail through the facility's mail processing system. Here's how it works for NCDAC facilities, and what to do first so your message doesn't get delayed or returned.
- A money order (maximum $300.00) issued in U.S. dollars - Money order made payable to “TouchPay Holdings” - The detached NCDAC deposit form included in the envelope (the form must accompany the money order) - Offender’s full name and the correct OID number filled in (double-check the OID before you mail)
Before buying a money order or filling out the deposit slip, confirm the inmate's full legal name and OID number. Getting these exactly right prevents delays or misapplied deposits. You can verify this information through North Carolina's offender search—just search by name or offender number. The tool includes filters for status, gender, race, ethnic group, birth date, and age range to help you find the correct record.
North Carolina prisons use TextBehind for most personal mail. Once you understand what gets scanned, how to format the address, and how books work differently, the whole process becomes straightforward.
Use the Getting Out Visits app through the incarcerated person’s GTL/ViaPath tablet or at a facility kiosk to start or schedule a video visit. Video visits are limited to approved visitors, and both sides must be approved in the vendor system before a scheduled visit.
Add funds through ViaPath/GTL's ConnectNetwork deposit portal for phone time and paid tablet features. People in custody can also buy minutes for tablet entertainment at the prison canteen using trust account funds.
Set up an international account through AdvancePay International using the vendor phone number or email provided. This is the option for customers outside the U.S. who need to add funds for deposits.
North Carolina prisons use ViaPath (GTL) for tablets and communication services. To add money to someone's account, you'll use ViaPath's deposit options.
Sending money comes down to two things: using the correct payee and mailing address, and including the paperwork needed for processing. Here are the exact details for trust deposits by money order.
NCDAC offers video visiting through the Getting Out Visits app. If getting to the facility is difficult, video visits let you stay connected without the travel and check-in hassle of an in-person visit.
