How to Get on an Inmate's Approved Call List at Marion Correctional Treatment Center

Getting on an inmate's approved call list at Marion Correctional Treatment Center follows Virginia Department of Corrections (VADOC) telephone rules under Operating Procedure 803.3. Here's what your loved one needs to do to add your number, what you'll hear during the automated consent process, and how numbers stay active or get removed.

Your loved one is the one who builds and maintains their approved call list. They do this through "auto-enrollment" on the offender telephone system - dial *44 and follow the prompts to add or remove numbers. The list maxes out at 15 phone numbers, so if they're already at the limit, they'll need to delete one before adding yours.

1. Dial *44 on the offender phone - this opens the auto-enrollment feature used to manage the call list.
2. Follow the prompts to add or remove numbers - they can update the list whenever they need to.
3. Stay within the 15-number limit - the approved call list can include up to 15 telephone numbers total.

Once your number is added, you'll need to complete an automated consent process before calls can connect. The system confirms you're authorized to accept calls and that you understand all calls are monitored and recorded. On the inmate's side, using the phone system isn't anonymous. By activating and using their PIN, they agree to follow telephone rules and consent to monitoring and recording.

• ✓ Are you the person authorized to make decisions for this telephone number?
• ✓ Please state your name.
• ✓ Do you understand that all calls are monitored and recorded?

Once approved, your number stays on the list unless your loved one removes it or you (the phone subscriber) request a block. Good to know if you change numbers, want to pause calls for a while, or need to remove a number that shouldn't be there anymore.

1. Decide whether you want a block or a cancellation - either option is initiated by the telephone subscriber, not the inmate.
2. Request the block/cancellation through the phone system’s process - once you request it, that number won’t remain active just because it’s still on the inmate’s list.

Practical Tips

• ✓ Answer the automated consent prompts when they come up; until you complete them, your number may not be approved for calls.
• ✓ When the system asks you to state your name, use your full name clearly and consistently.
• ✓ Keep the 15-number limit in mind when you’re coordinating with family - if the list is full, someone has to come off before you can be added.

Marion CTC follows VADOC's statewide telephone procedure, but it's still smart to confirm local details directly with the facility - especially if you're hitting delays or a number isn't going through. One important exception: if your loved one is a VADOC inmate currently housed in a local jail, these procedures don't apply. The local jail's phone rules control how calls and approvals work in that situation.