Penmate Inmate Support Guides
Sending Money

How to Send Money to Facility

Want to put money on someone's account? First, figure out what the funds are for. Based on what we know about this facility, there's one confirmed option: funding an AdvancePay prepaid phone account through ConnectNetwork (Global Tel*Link).

• 2 min read Based on general VA policies
How to Send Money to Facility

At Marion Correctional Treatment Center, family and friends can add money to an inmate's prepaid phone account (AdvancePay) using ConnectNetwork, operated by Global Tel*Link (GTL). These funds cover phone calls, including collect calls once you've set up and funded the prepaid option on your end.

Need help setting up AdvancePay or want to confirm what you'll need? Contact ConnectNetwork (GTL) directly at 1-800-483-8314. They can walk you through the setup process and answer any account questions.

Refund warning: Video visitation fees won't be refunded for late arrivals or missed visits. Sessions run only for the exact time slot you scheduled.

Steps to Follow

  • ✓ Confirm you’re trying to fund phone calls (AdvancePay) and not a different type of account.
  • ✓ Set up and fund the AdvancePay prepaid phone account through ConnectNetwork (Global Tel*Link).
  • ✓ If you need help with setup or details for your situation, call ConnectNetwork (GTL) at 1-800-483-8314.

Plan ahead: If you pay for a video visit, don’t cut it close. Fees will not be refunded if you’re late or miss the scheduled session.

How to Send Money to Facility

Before sending money, confirm that ConnectNetwork (GTL) is still the provider for AdvancePay at this facility. You'll also want to verify what identifiers are needed to apply funds correctly (like the inmate's information tied to the phone account). For current setup instructions and requirements, call ConnectNetwork (GTL) at 1-800-483-8314.

  • ✓ Whether video visit fees are ever refundable under any circumstance (the standard rule is no refunds for late or missed visits)
  • ✓ The exact scheduling requirements for the time slot you paid for
  • ✓ What happens to your payment if the session is missed

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