When Phone Access Is Limited at Marion CTC: Monthly Caps, Prohibited Actions, and Emergency Calls
If your loved one at Marion Correctional Treatment Center (CTC) isn't calling much, their housing status may be limiting how often they can use the phone. Certain behaviors can also get phone privileges revoked entirely. Here's how monthly caps work, what can trigger a loss of phone access, and what happens in a true emergency.
At Marion CTC, people in restrictive housing have set monthly limits on phone calls. In General Detention/Restorative Housing (RHU), the limit is two calls per month. Restorative Housing Step-down 1 (SD-1) allows four calls, and Step-down 2 (SD-2) allows six. If calls suddenly drop off, a change in housing status is often the reason.
Prohibited Actions Examples
- ✓ Placing incoming calls to an inmate
- ✓ Calling international numbers
- ✓ Making 700, 800, 888, 900, and similar toll-free calls
- ✓ Charging calls to credit cards, third parties, or any billing other than collect or pre-paid to the called party
- ✓ Transferring calls to a third party
- ✓ Using call forwarding, call forwarding services, or answering machine services
- ✓ Calling pager numbers
- ✓ Calling pay phones
Note: Phone privileges can be revoked if the inmate or the outside party abuses phone use. Any of the actions listed above are examples of prohibited behavior that can lead to losing phone access.
When a death occurs in an inmate's immediate family, the facility may allow an emergency call if regular phone access isn't available. This is at the discretion of the Facility Unit Head or Administrative Duty Officer.
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