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How to Add Money to an Inmate's Phone Account for Calls from Mark H Luttrell Correctional (TN)

Want someone at Mark H Luttrell Correctional to be able to call you? You'll need to fund the right phone account — here's how to do it quickly.

• 2 min read • tn.gov
How to Add Money to an Inmate's Phone Account for Calls from Mark H Luttrell Correctional (TN)

Inmates at Tennessee Department of Correction facilities can't receive inbound calls. If you need to share urgent family news, contact the facility chaplain - they may be able to help arrange a call when the situation warrants it.

You can add phone credits by mail. Send funds to the inmate telephone system (ITS) provider at: Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705.

There's also a separate mailing address for Tennessee DOC PIN Debit deposits through ConnectNetwork/GTL. For those accounts, send to: GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, DALLAS, TX 75320-9705.

Need funds available fast? Automated ConnectNetwork channels are your best bet. Deposits made online, through mobile apps, by phone, or at kiosks for AdvancePay, PinDebit, and DebitLink accounts are available immediately - you can fund calls the same day.

Timing tip: Automated deposits for Trust Fund accounts aren’t immediate - they’re transmitted to the facility within one business day.

Deposit not showing up? Check which channel and account type you used. AdvancePay, PinDebit, and DebitLink deposits made through ConnectNetwork automated channels (online, mobile apps, phone, kiosks) are available immediately - delays usually mean something needs checking with the service provider. Trust Fund automated deposits work differently: they're transmitted to the facility within one business day, so expect those to take longer before showing up on the facility side.

Mail deposit reminder: If you’re mailing in funds, use the correct lockbox address - either Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705 for telephone credits, or GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, DALLAS, TX 75320-9705 for Tennessee DOC PIN Debit deposits.

How to Add Money to an Inmate's Phone Account for Calls from Mark H Luttrell Correctional (TN)

Quick Steps Fastest Way

  • ✓ Use ConnectNetwork automated options (online, mobile apps, phone, or kiosks) to fund AdvancePay, PinDebit, or DebitLink - these deposits are available immediately for use.
  • ✓ If you need calls funded today, prioritize an automated deposit method over slower options.
  • ✓ Mail telephone-credit funds to: Global Tel*Link Corporation, Dept 1705, Denver, CO 80291-1705.
  • ✓ For Tennessee DOC PIN Debit deposits by mail, send to: GTL Tennessee DOC Debit Lockbox 1705, PO BOX 209705, DALLAS, TX 75320-9705.

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