How to Get Approved for Video Visits at Marshall County Jail
Marshall County Jail uses video visitation, and you'll need approval before scheduling a visit. Here's the exact CIDNET process—what to submit, how long approval takes, and how to request a visit once you're cleared.
Marshall County Jail conducts all on-site visits by video - contact visitation isn't available. The jail also offers remote video visits through CIDNET, its inmate visitation system. If you're visiting from home, you'll need to purchase data through CIDNET, so factor that into your planning.
Note: CIDNET is associated with Encartele, Inc., which may be the name you see on your login or account screens.
You'll need a copy of your state-issued photo ID to get approved. Upload it through the CIDNET public portal - that's the first step. Keep your ID handy even after approval, since you may need to show it again before a visit.
Tip: Use a clear image of your ID and make sure the name you use in CIDNET matches what’s on the ID.
With your ID ready, head to the CIDNET public portal to submit your approval request. This is the system Marshall County Jail uses for remote video visitation - your documents and visitor info go straight to the facility for review.
Approval typically takes 3–5 business days. Once the jail makes a decision, you'll get a notification through the CIDNET portal. Check your account regularly until you see the update.
Reminder: Check your CIDNET portal notifications regularly, and also look in your email spam/junk folder if you’re expecting a message.
You can't schedule a visit until you're approved. Anyone joining you needs to complete the same CIDNET approval process. Once approved, plan ahead - visit requests must be submitted at least 24 hours in advance.
- Request a reservation through the CIDNET public portal (preferred) - submit your visit request electronically at least 24 hours before you want to visit.
- Call the jail to request a visit - if you can’t use the portal, call (641) 754-6380 and request the visit at least 24 hours in advance.
Still within the 3–5 business day window? Give it a bit more time and keep checking the CIDNET portal. If you're past that timeframe or something seems stuck, call the Marshall County communications center at (641) 754-5725 for help.
If you need help quickly: Call (641) 754-5725 and explain that you’re trying to resolve a CIDNET visitor approval delay for Marshall County Jail.
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