Maryland Correctional Institution, Hagerstown, Md

MCI‑Hagerstown offers both in‑person and virtual visits, though rules and availability vary by housing unit—confirm current options before you travel. You'll need the incarcerated person to add you to their approved visitor list and complete any required visitation or video forms before scheduling. Virtual visits require setting up an account with the facility's video platform. On‑site kiosks handle scheduling and video sessions, while at‑home sessions typically have fees. For payments tied to video visits or deposits, online and mobile options are available. ConnectNetwork accepts Visa and MasterCard 24/7, and phone payments take major credit cards around the clock. Kiosks at visitation sites allow immediate deposits. Bring a valid government photo ID and expect standard security screening.

Communication at MCI‑Hagerstown runs through third‑party vendors for phone accounts, deposits, and messaging. You'll need to create an account with the facility's vendor, and registration may require you to be 18 or older. Phone payments are available 24/7 by major credit card—have the incarcerated person's name/ID, the facility, your account details, and payment information ready before you call. Automated deposits for AdvancePay, PinDebit, and DebitLink post immediately. Trust Fund deposits transmit to the facility within one business day. Some phone deposits require the facility Site ID. You can opt in to ViaPath email/text reminders to get at least 30 days' notice before an account expires. Keep in mind that calls and most video visits are monitored and recorded.

Mail sent to MCI‑Hagerstown may be routed through an off-site processing vendor. Letters are opened, scanned, and delivered electronically to the inmate rather than as physical paper. Incoming items are inspected for contraband. Properly marked legal or special mail is handled differently and opened with the inmate present. To reduce delays: write on plain white paper, use a plain white envelope, and clearly print your full legal name, the inmate's full legal name, and your complete return address. Address the envelope exactly as the facility requires, including any required inmate ID or booking number. For money, third-party vendors often provide mail-in lockbox addresses (some use Dallas PO Boxes for programs like AdvancePay, VAC, and PIN Debit)—confirm the correct vendor and address before sending.

To send money to someone at MCI‑Hagerstown, use ConnectNetwork online or in the mobile app with Visa or MasterCard (available 24/7). You can also make phone payments 24/7 using a major credit card. Have the facility and inmate details ready—some deposit types require the facility Site ID. Timing depends on deposit type: AdvancePay, PinDebit, and DebitLink automated deposits post immediately, while Trust Fund deposits transmit within one business day. Prefer cash? Deposit through ConnectNetwork at about 26,000 participating retail locations (Walmart, ACE, Kmart, Kroger, and others) by starting the payment online and finishing in-store. Note that AdvancePay accounts go inactive after 180 days. Request refunds at 877-650-4249.