Complete Guide to Sending Money to Someone at Maryland Correctional Institution - Hagerstown (MCI-H)
Sending money to someone at MCI-H can feel confusing at first. Once you know which deposit option works for your situation—and how quickly funds typically post—the process becomes much simpler.
Deposits for Maryland Correctional Institution - Hagerstown (MCI-H) go through ConnectNetwork. You can add funds by card, cash, or mail. Behind the scenes, the financial services are handled by TouchPay Holdings, LLC (doing business as GTL Financial Services), which owns and operates the ConnectNetwork platform. The short version: you start your deposit on ConnectNetwork, and GTL/TouchPay processes it.
- ✓ Online deposit through the ConnectNetwork website
- ✓ Mobile deposit through the ConnectNetwork mobile apps
- ✓ Automated phone deposit
- ✓ Self-service kiosk deposit
- ✓ Cash deposit at participating retail locations
- ✓ Mail-in deposit (where available)
- Sign in or create a ConnectNetwork account - you’ll need an account to start an online or app-based deposit.
- Select the inmate or service you’re paying for - choose the correct person/service before you enter any payment details.
- Enter the amount and your card information - add the deposit amount and complete the payment using your credit card (Visa or MasterCard). Online and mobile deposits can be made any time, day or night.
Tip: The ConnectNetwork website and mobile apps accept Visa and MasterCard and run 24/7/365, so you can make a deposit whenever you have a moment.
Prefer not to use the internet? You can make a deposit through ConnectNetwork's automated phone system instead. The call walks you through each step with voice prompts, and you'll pay with a Visa or MasterCard.
- ✓ The appropriate account number
- ✓ The facility name (MCI-H)
- ✓ The inmate’s information (name and any ID number you’re asked for)
- ✓ Your payment information (Visa or MasterCard)
- ✓ The facility “Site ID” (may be required for Trust Fund and/or PIN Debit deposits)
Note: Phone deposits accept Visa and MasterCard and are available 24/7/365, similar to online and mobile deposits.
Kiosks work well if you want to pay in person without mailing anything. ConnectNetwork kiosks accept cash, credit, or debit cards and process transactions 24/7/365. The experience is similar to using an ATM - follow the on-screen prompts, enter the required details, and complete your deposit on the spot.
Cash is easiest for you? ConnectNetwork also supports walk-in deposits at about 26,000 retail locations nationwide. That includes Walmart, ACE, Kmart, Kroger, and others - handy if you don't have a bank card or you're already out running errands.
- Start the payment online in your ConnectNetwork account - begin the deposit so the system can generate what you’ll need to finish in-store.
- Get the barcode or store instructions - ConnectNetwork will provide the information the cashier needs to pull up your transaction.
- Go to a participating retail store and pay with cash - hand over the cash to complete the transaction at the store.
Mail is still an option if you'd rather pay by check or money order. Through GTL, checks and/or money orders can be sent via U.S. Postal Service mail - though what's accepted and who it must be made payable to varies by service and facility. Double-check the correct payee name and include all required identifying information so your payment doesn't get delayed.
- ✓ Make the check or money order payable to: “AdvancePay Service Department”
- ✓ Include your account number with the payment
Need the funds available fast? Automated channels are your best bet. Deposits made online, through the mobile app, by phone, or at a kiosk for AdvancePay, PinDebit, and DebitLink accounts are available immediately.
Trust Fund deposits work a bit differently. When you use an automated channel (online, app, phone, or kiosk), the deposit is transmitted to the facility within one business day.
Mail and retail cash deposits take longer. These are generally processed the next business day after they're received, so plan accordingly.
Note: Even when ConnectNetwork shows a deposit as processed, when the funds are actually available can still depend on facility policies.
Quick Checklist
- ✓ Inmate’s name and identifying information (ID number if required)
- ✓ Facility name (Maryland Correctional Institution - Hagerstown / MCI-H)
- ✓ The correct account number (for the service you’re funding)
- ✓ Your payment method (Visa/MasterCard for online/app/phone; cash/card for kiosk; cash for retail; check/money order for mail)
- ✓ Any confirmation details you receive after payment (save them)
- ✓ For AdvancePay by mail: make it payable to “AdvancePay Service Department” and include your account number
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