What to have ready before you call to make a deposit (ConnectNetwork phone payments)
A ConnectNetwork phone deposit goes much faster when you gather a few details before you dial. Use the checklist below so you're not scrambling for numbers while the automated system waits.
ConnectNetwork's automated phone payment system runs 24 hours a day, 7 days a week, 365 days a year. That's convenient, but the system expects you to enter information quickly. Having everything in front of you keeps the call moving.
Phone payments require a major credit card (Visa or MasterCard). Pull out the card you plan to use before you call so you can punch in the details without stopping mid-transaction.
Checklist Info
- ✓ The appropriate account number
- ✓ The facility information (including the facility identifier)
- ✓ The incarcerated person’s information
- ✓ Your payment information
- ✓ A Visa or MasterCard credit card ready to use
The automated system routes your payment based on the account number you provide, so double-check that first. Facility and incarcerated person details matter just as much. Those identifiers make sure the deposit lands in the right place for the right person. Set everything on the table before you call, and you'll move straight through the prompts instead of backing up to hunt for information.
Some deposit types, including Trust Fund and/or PIN Debit deposits, require the facility's Site ID. If the system asks for one and you don't have it, check the facility's page where that Site ID can be listed.
- Write down the account number. Have the appropriate account number in front of you.
- Confirm the facility details. Keep the facility information handy, including the facility identifier (and the Site ID if you are making a Trust Fund or PIN Debit deposit and the system asks for it).
- Confirm the incarcerated person’s information. Have the inmate information ready so the payment is applied correctly.
- Decide your payment info. Know what payment information you will enter.
- Have your card ready. Use a Visa or MasterCard.
- Call when you have a quiet minute. The automated phone system is available 24/7/365, so you can place the call whenever you can focus and enter details without rushing.
Tip: If the call isn't going well, just hang up. The automated phone system runs 24/7/365, so you can call back once you have the right information in front of you.
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