How to deposit funds, commissary, and payment options
To send money to someone at MCI‑Hagerstown, use ConnectNetwork online or in the mobile app with Visa or MasterCard (available 24/7). You can also make phone payments 24/7 using a major credit card. Have the facility and inmate details ready—some deposit types require the facility Site ID. Timing depends on deposit type: AdvancePay, PinDebit, and DebitLink automated deposits post immediately, while Trust Fund deposits transmit within one business day. Prefer cash? Deposit through ConnectNetwork at about 26,000 participating retail locations (Walmart, ACE, Kmart, Kroger, and others) by starting the payment online and finishing in-store. Note that AdvancePay accounts go inactive after 180 days. Request refunds at 877-650-4249.
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Sending money to someone at MCI-H can feel confusing at first. Once you know which deposit option works for your situation—and how quickly funds typically post—the process becomes much simpler.
Getting money to someone quickly comes down to two things: the account type and how you deposit. Here's what to expect with ConnectNetwork—plus the one thing that matters most: your facility sets the final timeline for when funds become available.
You don't need a credit card to add money through ConnectNetwork. Depending on your account, you can start a deposit online and pay with cash at a participating store, use Western Union for certain payments, or mail a check or money order to the appropriate AdvancePay lockbox address.
Getting money to someone fast? The quickest option depends on what type of account you're funding and how you're paying. Here's how ConnectNetwork's channels—online, phone, kiosk, retail, and mail—stack up for speed.
AdvancePay accounts go inactive when they sit unused. After 180 consecutive days with no activity, your balance can be forfeited — unless governing law or your contract specifies a different timeframe.
ConnectNetwork online payments, 24/7 phone payments, and kiosks are the fastest options. AdvancePay, PinDebit, and DebitLink deposits post immediately. Trust Fund deposits usually transmit to the facility within one business day.
Yes. Start a payment on ConnectNetwork online, then complete it with cash at a participating store (about 26,000 locations nationwide). Many facilities also have kiosks in visitation or government office areas that accept immediate payments and deposits.
AdvancePay accounts become inactive after 180 consecutive days of inactivity and may be forfeited. To request a refund for an inactive AdvancePay account, call customer service at 877-650-4249; if you opted in to ViaPath reminders, you should receive at least 30 days’ notice before expiration.
Scheduling an in-person visit at MCI-H starts with one step: send a visitation request by email. Once approved, you'll go through COVID-19 screening when you arrive—a questionnaire, temperature check, and mask requirement during the visit.
Scheduling your first in-person visit at MCI-Hagerstown comes down to two things: confirming where the person is housed and emailing your request to the right address. Once approved, you'll go through COVID-era screening at the door.
