How to deposit funds, commissary, and payment options
You can add money for someone at Maryland Correctional Institution, Hagerstown (MCI-H) through ConnectNetwork online or in the mobile apps using Visa or MasterCard, available 24/7. Sign in or create an account, select the person and the service, then enter your payment details. Automated deposits for AdvancePay, PIN Debit, and DebitLink typically post immediately. Trust Fund deposits are transmitted to the facility within one business day, though when funds actually become available can still depend on facility policy. Phone payments are also available 24/7 with a major credit card (have your account, facility, inmate, and payment info ready, and you may need the Site ID for Trust Fund or PIN Debit). Cash deposits can be made at about 26,000 retail locations after starting online, and kiosks in visitation areas and some public offices allow immediate payments.
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Sending money to someone at MCI-H can feel confusing at first. Once you know which deposit option works for your situationâand how quickly funds typically postâthe process becomes much simpler.
Getting money to someone quickly comes down to two things: the account type and how you deposit. Here's what to expect with ConnectNetworkâplus the one thing that matters most: your facility sets the final timeline for when funds become available.
How fast a deposit shows up depends on your payment method and the type of account you funded. Automated deposits (online, mobile app, phone, or kiosk) to AdvancePay, PinDebit, and DebitLink accounts are available immediately. Automated deposits to a Trust Fund account are transmitted to the facility within one business day. Mailed deposits and payments made at retail locations are generally processed the next business day after they're received. One more thing to keep in mind: even after ConnectNetwork processes or transmits a payment, the facility's own policies determine when the person can actually use the money.
No credit card? You can still fund a ConnectNetwork account using cash at retail stores, Western Union locations, or by mailing a money order. The trick is picking the method that works for your situation and knowing how long each one takes to post.
You don't need a credit card to add money through ConnectNetwork. Depending on your account, you can start a deposit online and pay with cash at a participating store, use Western Union for certain payments, or mail a check or money order to the appropriate AdvancePay lockbox address.
Getting money to someone fast? The quickest option depends on what type of account you're funding and how you're paying. Here's how ConnectNetwork's channelsâonline, phone, kiosk, retail, and mailâstack up for speed.
AdvancePay accounts go inactive when they sit unused. After 180 consecutive days with no activity, your balance can be forfeited â unless governing law or your contract specifies a different timeframe.
A ConnectNetwork phone deposit goes much faster when you gather a few details before you dial. Use the checklist below so you're not scrambling for numbers while the automated system waits.
AdvancePay, PIN Debit, and DebitLink automated deposits typically post immediately. Trust Fund deposits are transmitted to the facility within one business day, and mailed or retail deposits are generally processed the next business day. Final availability of funds depends on facility policy.
Yes. ConnectNetwork accepts retail cash deposits at about 26,000 participating locations, including Walmart, ACE, Kmart, and Kroger. Start the payment online in your ConnectNetwork account, then take cash to the store to complete it.
Yes. Phone payments are available 24/7 and accept major credit cards, so have your account, facility, inmate, and payment details ready (you may need the facility Site ID for Trust Fund or PIN Debit). Kiosks in visitation areas and certain public offices can also take immediate payments and deposits.
The most reliable way to stay connected is making sure your phone funding is set up correctly. Here's what you need to know about making inmate-related payments by phone at this facility, and which details to confirm before submitting a transaction.
Scheduling an in-person visit at MCI-H starts with one step: send a visitation request by email. Once approved, you'll go through COVID-19 screening when you arriveâa questionnaire, temperature check, and mask requirement during the visit.
Scheduling your first in-person visit at MCI-Hagerstown comes down to two things: confirming where the person is housed and emailing your request to the right address. Once approved, you'll go through COVID-era screening at the door.
