Mail, photos, messaging, and phone/call options for staying in touch.
At Maryland Correctional Institution, Hagerstown, calls and most video visits run through third-party vendors. People in custody can place outgoing calls, but these are monitored and recorded. For calls or other paid services to go through, you'll generally need to create an account with the facility's vendor and fund a prepaid (AdvancePay) or PIN-debit account. Phone payments are available 24/7 and accept major credit cards. Have your account, facility, incarcerated person, and payment details ready, since some deposits may require the facility Site ID. Automated deposits for AdvancePay, PinDebit, and DebitLink post immediately, while automated Trust Fund deposits are transmitted within one business day. If your vendor is ViaPath, you can opt in to email or text reminders at least 30 days before a scheduled account expiration.
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The most reliable way to stay connected is making sure your phone funding is set up correctly. Here's what you need to know about making inmate-related payments by phone at this facility, and which details to confirm before submitting a transaction.
A ConnectNetwork phone deposit goes much faster when you gather a few details before you dial. Use the checklist below so you're not scrambling for numbers while the automated system waits.
Start by creating an account with the facility's authorized vendor, then fund a prepaid (AdvancePay) or PIN-debit account so charges can be accepted. Phone payments are available 24/7 with major credit cards. Have your account, facility, incarcerated person, and payment details ready. Some phone deposits may also require the facility Site ID.
Yes. Calls and most video visits are monitored and recorded. Expect all communications through vendor platforms to be subject to monitoring and screening under facility rules.
If your vendor is ViaPath and you provide contact information, you can opt in to email or text reminders. If you opt in, ViaPath will notify you at least 30 days before a scheduled account expiration.
Sending money to someone at MCI-H can feel confusing at first. Once you know which deposit option works for your situation—and how quickly funds typically post—the process becomes much simpler.
Getting money to someone quickly comes down to two things: the account type and how you deposit. Here's what to expect with ConnectNetwork—plus the one thing that matters most: your facility sets the final timeline for when funds become available.
How fast a deposit shows up depends on your payment method and the type of account you funded. Automated deposits (online, mobile app, phone, or kiosk) to AdvancePay, PinDebit, and DebitLink accounts are available immediately. Automated deposits to a Trust Fund account are transmitted to the facility within one business day. Mailed deposits and payments made at retail locations are generally processed the next business day after they're received. One more thing to keep in mind: even after ConnectNetwork processes or transmits a payment, the facility's own policies determine when the person can actually use the money.
