How to send messages, photos, and packages
Communication at MCI‑Hagerstown runs through third‑party vendors for phone accounts, deposits, and messaging. You'll need to create an account with the facility's vendor, and registration may require you to be 18 or older. Phone payments are available 24/7 by major credit card—have the incarcerated person's name/ID, the facility, your account details, and payment information ready before you call. Automated deposits for AdvancePay, PinDebit, and DebitLink post immediately. Trust Fund deposits transmit to the facility within one business day. Some phone deposits require the facility Site ID. You can opt in to ViaPath email/text reminders to get at least 30 days' notice before an account expires. Keep in mind that calls and most video visits are monitored and recorded.
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Phone payments are available 24/7 using a major credit card—have the inmate name/ID, facility, account, and payment details ready. AdvancePay, PinDebit, and DebitLink deposits post immediately, while Trust Fund deposits transmit within one business day.
Yes. If you opt in to ViaPath email or text reminders, you’ll get notice of a scheduled account expiration at least 30 days ahead of time.
Sometimes. Trust Fund and/or PIN Debit deposits made by phone may require the facility’s Site ID.
Inmate mail is typically routed to an off-site scanning vendor, reviewed, and delivered digitally to the inmate. Procedures vary by facility, so confirm MCI Hagerstown's exact process before mailing anything.
Use plain white paper and a plain white envelope, and include both your full legal name and the inmate’s full legal name. Add your complete return address and any required inmate ID or booking number exactly as the facility requires.
Many third-party vendor programs accept mail-in deposits, and some use Dallas PO Box lockbox addresses (including examples for AdvancePay, VAC, and PIN Debit). Confirm the correct vendor, account details, and mailing address for MCI Hagerstown before sending money by mail.
Sending money to someone at MCI-H can feel confusing at first. Once you know which deposit option works for your situation—and how quickly funds typically post—the process becomes much simpler.
Getting money to someone quickly comes down to two things: the account type and how you deposit. Here's what to expect with ConnectNetwork—plus the one thing that matters most: your facility sets the final timeline for when funds become available.
Scheduling an in-person visit at MCI-H starts with one step: send a visitation request by email. Once approved, you'll go through COVID-19 screening when you arrive—a questionnaire, temperature check, and mask requirement during the visit.
