How to visit, scheduling, dress code, and visitor requirements
MCI‑Hagerstown offers both in‑person and virtual visits, though rules and availability vary by housing unit—confirm current options before you travel. You'll need the incarcerated person to add you to their approved visitor list and complete any required visitation or video forms before scheduling. Virtual visits require setting up an account with the facility's video platform. On‑site kiosks handle scheduling and video sessions, while at‑home sessions typically have fees. For payments tied to video visits or deposits, online and mobile options are available. ConnectNetwork accepts Visa and MasterCard 24/7, and phone payments take major credit cards around the clock. Kiosks at visitation sites allow immediate deposits. Bring a valid government photo ID and expect standard security screening.
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Scheduling an in-person visit at MCI-H starts with one step: send a visitation request by email. Once approved, you'll go through COVID-19 screening when you arrive—a questionnaire, temperature check, and mask requirement during the visit.
Scheduling your first in-person visit at MCI-Hagerstown comes down to two things: confirming where the person is housed and emailing your request to the right address. Once approved, you'll go through COVID-era screening at the door.
Start by asking the incarcerated person to add you to their approved visitor list. If MCI‑Hagerstown uses a third‑party scheduling or video service, create an account there and complete any required visitation or video forms. Then follow the facility’s current scheduling process (online, by phone, or on‑site).
Bring a valid government‑issued photo ID and be ready to complete any required forms. Expect routine security screening—metal detection and a brief search. Leave electronics and prohibited items at home unless you have prior written authorization.
Online and mobile payments are often available through third‑party providers; ConnectNetwork accepts Visa and MasterCard 24/7. Phone payments typically accept major credit cards 24/7, so have your account, facility, incarcerated person, and payment details ready. You can also use kiosks in visitation areas or nearby government offices for immediate payments and deposits.
Sending money to someone at MCI-H can feel confusing at first. Once you know which deposit option works for your situation—and how quickly funds typically post—the process becomes much simpler.
Getting money to someone quickly comes down to two things: the account type and how you deposit. Here's what to expect with ConnectNetwork—plus the one thing that matters most: your facility sets the final timeline for when funds become available.
You don't need a credit card to add money through ConnectNetwork. Depending on your account, you can start a deposit online and pay with cash at a participating store, use Western Union for certain payments, or mail a check or money order to the appropriate AdvancePay lockbox address.
