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Setting Up Video Visits with Mass Treatment Center Through Securus

Video visits at Mass Treatment Center (MTC) are available, but you'll need to follow a specific sequence first. Here's how to get pre-approved, set up Securus, and make sure your first visit actually works.

• 2 min read • mass.gov
Setting Up Video Visits with Mass Treatment Center Through Securus

MTC offers video visitation, but you can't skip ahead to scheduling. First, complete the facility's pre-approval process. You also need to be on your loved one's pre-approved visiting list. Only after both of those are done can you set up your Securus Video Visitation account and book a time.

  1. Create your Securus Video Visitation account - Set up your account on Securus Video Visitation before you attempt to schedule any video visit times.

The order matters here. MTC requires you to complete pre-approval before scheduling anything, and you must be on your loved one's pre-approved visiting list before you can book. Once that's done, create an account on Securus Video Visitation - that's the platform MTC uses. Not sure if your approval went through? Check first. It's much easier to confirm you're cleared than to spend time scheduling a visit that gets rejected.

Tip: Make sure you're pre-approved and on the visiting list before buying anything or trying to schedule through Securus.

Setting Up Video Visits with Mass Treatment Center Through Securus

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  • ✓ Confirm the current visiting hours and any scheduling expectations before you pick a time slot (hours can change).
  • ✓ Make sure you’re already pre-approved and on the pre-approved visiting list before you try to schedule.
  • ✓ Set up your Securus Video Visitation account ahead of time so you’re not troubleshooting at the last minute.
  • ✓ Test your device and connection (camera, microphone, and internet) before the visit window.
  • ✓ If your visit requires credits or a balance in Securus, check that in advance so you’re not stuck right before the call.

Reminder: Visiting hours can change. Call the facility to confirm the current schedule if you're unsure.

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Bringing Your Child to Visit at Mass Treatment Center: ID Requirements and Consent Forms

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