How to Order Seasonal, Monthly, and Footwear Packages for Someone at Maury Correctional Institution
Ordering approved packages is one of the easiest ways to support someone at Maury Correctional Institution. The key is knowing which package type you need and when orders are open.
Family and friends can order three types of packages for someone at Maury Correctional Institution through the North Carolina DOC package vendor: Seasonal (holiday) packages, Monthly Property packages, and Footwear packages. You'll shop from pre-approved items the vendor lists - no guessing about what's allowed. Just select your items, enter your loved one's information, and submit the order for delivery through the facility.
Most people place their order directly through the vendor’s website, choosing the package type and checking out online. If you’d rather not order online, there’s also a downloadable mail-in order form you can use to send your order in by mail instead.
Tip: On the vendor’s site, look for the prompt that says “Mailing in your order?” - that’s where you’ll find the option to download the order form.
Seasonal (holiday) packages are only available during specific order windows. For example, one recent window ran from Wednesday, January 7th through Friday, February 6th. These dates change with each seasonal offering, so always check the current window before you start shopping. The vendor's Rules & Regulations section has the official details on Holiday (Seasonal) Packages - that's where you'll find current dates and any seasonal-specific rules.
Footwear packages are available through the NC DOC vendor, but there's an important limit to know about. Offenders may only possess one pair each of work boots, tennis shoes, and shower shoes at any given time. If you order a new pair in one of those categories, your loved one may need to swap out what they already have. Not sure what they currently own? Check with them first so your order doesn't cause a problem when it arrives.
- ✓ Identify which category you’re ordering: work boots, tennis shoes, or shower shoes
- ✓ Confirm whether your loved one already has a pair in that same category (only one is allowed at a time)
- ✓ If they already have a pair, plan for this order to replace the current one so they stay within the one-pair limit
Pre Order Checklist
- ✓ Confirm your loved one’s name and offender information before you start the order
- ✓ If you’re ordering a Seasonal (holiday) package, verify the current first and last day to order before checking out
- ✓ If you’re ordering footwear, double-check the one-pair possession limit (one pair each of work boots, tennis shoes, and shower shoes)
- ✓ Decide whether you’re ordering online or using the downloadable mail-in order form
- ✓ Keep cancellations in mind: if your loved one is placed on control status HCON, MCON, ICON, or Safekeeper before shipping, the vendor cancels the order and refunds you minus a $5 restocking fee
Sometimes an order is placed correctly but still doesn't ship because your loved one's status changes. If the incarcerated person is placed on control status HCON, MCON, ICON, or Safekeeper before a package ships, the vendor will cancel the order and issue a refund minus a $5 restocking fee. If you're wondering what happened to an order you already submitted, this is one of the first things to check. The vendor's cancellation/refund policy has the full details.
For the most accurate, up-to-date information, start at the NC vendor's package site. That's where you'll find current package options and the downloadable mail-in order form. For Seasonal (Holiday) package details - including current order windows and official rules - check the vendor's Rules & Regulations section before placing your order.
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