How to Send Money to Facility

Money you send goes into the person's trust account. From there, they can spend it at the prison canteen or buy minutes for tablet entertainment options. To send money by mail, the verified method is a money order made payable to TouchPay. Include a deposit slip and mail it to TouchPay Holdings, LLC. Once TouchPay processes it, funds are typically available within ten business days.

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• ✓ Get a money order and make it payable to TouchPay.
• ✓ Include a deposit slip with the money order.
• ✓ Mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
• ✓ Plan for processing time. Funds are expected to be available within ten business days.
• ✓ After the money posts to the trust account, the person can use it at the prison canteen, including purchasing minutes for tablet entertainment.

Before sending money, double-check that the mailing instructions are still current. Payee names, addresses, and required forms can change. A missing deposit slip alone can slow things down. Already sent a money order? The ten-business-day window is the standard expectation. If it's been longer than that, contact the facility and ask what to check first. Common issues include the money order being made out incorrectly or a missing deposit slip.

• ✓ Confirm the money order payee is still TouchPay.
• ✓ Confirm the mailing address is still: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
• ✓ Confirm a deposit slip is still required and how you should complete it.
• ✓ Confirm the expected posting time is still within ten business days.
• ✓ Ask whether there are any other approved deposit options right now (only use what the facility approves).
• ✓ Confirm how trust funds can be used at the canteen for tablet entertainment minutes and whether any limits or restrictions apply.