How to Visit Facility
Visits at NCDAC prisons, including Maury Correctional Institution, take a little planning. Here's how to set up an in-person or video visit, and what to double-check before you go.
In-person visits at NCDAC facilities (including Maury Correctional Institution) are by appointment only. You'll need to contact the prison directly and set up your visit in advance by phone or email.
Even with an appointment confirmed, call the prison the day before your visit. It's the quickest way to check the facility's current visitation status and make sure your slot is still on.
Video visiting is available, but not for everyone. Only people on the incarcerated person's approved visitors list can join a video visit, so make sure your name is on that list before you count on one.
Reminder: Before you travel or take time off work, confirm your appointment and make sure you're approved to visit (especially for video visits). Call again the day before any in-person visit to confirm visitation status.
Steps-to-follow
- ✓ Schedule your in-person visit by calling or emailing the prison (visits are appointment-only).
- ✓ Call the day before your in-person visit to confirm the facility’s visitation status and that your appointment is still valid.
- ✓ For a video visit, confirm you’re on the approved visitors list, then get set up with the Getting Out Visits app or a computer with internet, a webcam, a microphone, and a recent web browser.
When you contact the prison to schedule, ask about their exact appointment process (call versus email) and any details they need to lock in the visit. Then call again the day before your in-person appointment to confirm visitation status. You don't want to show up on a canceled or paused visiting day.
Planning to visit by video? Start with eligibility. Only people on the incarcerated person's approved visitors list can use video visits, so verify that approval first. Once you're cleared, make sure your setup works: you can use the Getting Out Visits app, or connect from home on a computer with an internet connection, webcam, microphone, and a recent web browser.
Tip: When you call, ask directly whether you're approved to visit, which method to use for video visits (app or computer browser), and whether anything has changed since your visit was scheduled.
- Schedule the visit with the prison (by phone or email) so you have an appointment.
- Confirm you’re approved to visit if you’re doing video visiting, since only approved visitors can use video.
- Check your video setup by using the Getting Out Visits app or a computer with internet, webcam, microphone, and a recent web browser.
- Call the day before an in-person visit to confirm the facility’s visitation status.
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