What Happens If Your Package Order Gets Cancelled: Control Status and Refund Rules (Maury CI)

If the person you’re ordering for at Maury Correctional Institution is placed on control status HCON before the package ships, the vendor will automatically cancel the order. This is a system rule, not a judgment about your order - so even if everything in your cart is approved, the status can still stop the shipment.

The same automatic cancellation applies if the person is placed on control status MCON prior to shipping. If that status is on their record before the vendor sends the package out, the order won’t move forward.

Two other designations can also trigger a cancellation before shipment: ICON and Safekeeper. If either one is applied prior to shipping, the vendor cancels the package order rather than sending it to the facility.

When an order is cancelled because someone at Maury CI is placed on HCON, MCON, ICON, or Safekeeper before shipping, the vendor’s practice is to refund the purchaser - then subtract a $5.00 restocking fee. That means you should expect most of your payment back, but not the full amount, because the $5 fee is kept even though the package doesn’t ship.

The timing matters: these cancellations happen when the control status is applied prior to the shipping of a package. If the status is already in place when you order - or it gets added before the vendor ships - the order is cancelled under the same rule.

Practical Steps Reduce Risk

• ✓ Confirm you’re ordering for the correct person before you submit payment.
• ✓ Use the North Carolina DOC offender search fields to double-check details: offender status, name, offender number, and demographics.
• ✓ If you don’t have the offender number, narrow it down using birth date and the age range fields.
• ✓ Re-check the person’s current status close to the time you place the order, especially if their situation has recently changed.

Seasonal Packages for people incarcerated in North Carolina (including Maury CI) are ordered through the statewide vendor website. Before you start a cart, check that site for the current ordering availability so you’re shopping during an active window.

If your order gets cancelled due to HCON, MCON, ICON, or Safekeeper being applied before shipping, the financial side is usually straightforward: the vendor issues a refund back to the person who paid, minus the $5.00 restocking fee. If you were expecting the full amount back, that $5 difference is typically why the numbers don’t match.

Once you see the cancellation, your next move is usually to check the statewide vendor site again to confirm whether Seasonal Packages are currently available to order. If you still have questions about the cancellation or what you can do next for that person at Maury CI, contact the vendor through the same statewide ordering site.