What Happens If Your Package Order Gets Cancelled: Control Status and Refund Rules (Maury CI)
Package orders can get cancelled for reasons that have nothing to do with what you picked. At Maury Correctional Institution, certain
How to deposit funds, commissary, and payment options
Add money to someone at Maury Correctional Institution through the web, mobile app, phone, or approved walk-in locations—funds typically post the next business day. Want a fee-free option? Mail a money order payable to TouchPay with the required deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Mailed deposits can take up to ten business days to post. For electronic payments, ViaPath/GTL accepts Visa, MasterCard, and Discover. Check with the vendor for exact fees on automated payments and paper statements. Only approved visitors can deposit funds. For help, call ViaPath at 877‑650‑4249.
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Package orders can get cancelled for reasons that have nothing to do with what you picked. At Maury Correctional Institution, certain
Deposit via web, mobile app, phone, or an approved walk-in location—these options typically post the next business day. You can also mail a money order payable to TouchPay with the deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Only approved visitors may deposit funds. Enter the incarcerated person's booked name and ID exactly as shown.
Make the money order payable to TouchPay and include the required deposit slip. Mail it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174; mailed deposits can take up to ten business days to post.
Yes. ViaPath/GTL accepts Visa, MasterCard, and Discover for electronic payments and lists specific per‑use fees for automated payments and paper statements.
Call the ViaPath assistance line at 877‑650‑4249 for vendor or deposit support. You can also use the AdvancePay/Trust/PIN Debit support phone numbers provided by the vendor.
Seasonal Packages for people at Maury Correctional Institution go through North Carolina's statewide Department of Adult Correction program. This guide covers the parts that trip people up most: who can place an order, when the ordering window opens and closes, what "pre-approved" actually means when you're shopping, and what happens if your loved one gets moved to certain control statuses before the package ships.
Ordering approved packages is one of the easiest ways to support someone at Maury Correctional Institution. The key is knowing which package type you need and when orders are open.