Setting Up ConnectNetwork & AdvancePay Accounts: Why Your Name and Activity Matter

When you create a ConnectNetwork account for use with Mayo C.I. Annex, enter your first and last name exactly as it appears on your government-issued photo ID. This isn't a "close enough" situation. If the name on your account doesn't match your ID, you can run into verification problems. Your account information may need to line up with official visitation and security checks.

1. Use the email you plan to access - During signup, enter the email address you actually use, since activation is tied to that address.
2. Find the activation email - After you submit your account details, look for the confirmation message in your inbox.
3. Check spam or junk folders - If you do not see it, search your spam/junk folder before assuming it did not send.
4. Click “Activate Account” - Open the email and use the activation link to activate your account.
5. Log in after activation - Once activated through that same email address, your account is ready to use for Mayo C.I. Annex.

AdvancePay has an inactivity rule that catches people off guard. Once created, an AdvancePay account becomes inactive and may be forfeited after 180 consecutive days of inactivity or non-use. One qualifier: that time period can be shorter or longer if a governing law or contract says otherwise. The practical takeaway is simple. Don't treat this like a "set it and forget it" account if you plan to keep funds available.

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• ✓ Enter your ConnectNetwork first and last name exactly as shown on your government-issued photo ID.
• ✓ Double-check spelling, spacing, and hyphens before you submit your profile.
• ✓ Activate your ConnectNetwork account using the same email address you provided during setup.
• ✓ Look for the activation email right away and check your spam/junk folder if it is not in your inbox.
• ✓ Keep a copy of the activation email until you are fully signed in and working.
• ✓ Do not let your AdvancePay account sit unused for 180 consecutive days if you want to avoid inactivity and possible forfeiture.
• ✓ Keep your login details somewhere safe so you can access the account when you need it.

All three issues come down to verification and account control. A name mismatch can cause ID problems when your account needs to match official security records. Skipping email activation can block you from using ConnectNetwork entirely. And with AdvancePay, long stretches of inactivity (180 consecutive days) can put your account at risk, unless a law or contract sets a different timeline. Handle these early, and you're much less likely to hit preventable delays when you're trying to stay connected.