How to send messages, photos, and packages
Want to track a loved one's status at MCC New York? WebV pulls and displays key inmate details—name, register number, housing unit, and work detail—directly from the BOP inmate management system. Phone calls through TRUFONE are recorded, and those recordings are deleted after 180 days unless needed for legal or administrative reasons. Some scanned TRUFACS documents (including BP Form-199s) are temporary records marked "Destroy 90 days after verification." Expect all communications—phone, video, and electronic messages—to be monitored and recorded. You'll need to register with the vendor, fund your account, and provide a government-issued photo ID to sign up.
Search for a loved one and send messages and photos in minutes.
Need a copy of a message log or phone recording? Timing matters. The BOP uses separate systems for mail/email tracking and phone calls—each with its own retention window.
WebV shows an inmate’s name, register number, housing unit, and work detail, pulled directly from the BOP inmate management system.
TRUFONE call recordings are deleted after 180 days unless they need to be kept longer for legal or administrative reasons.
No. Certain TRUFACS-scanned documents, including BP Form-199s, are temporary records marked “Destroy 90 days after verification.”
Use the inmate warehouse address published on the MCC New York facility page for freight and non-USPS parcels. Don't send freight to the general mailing address—use the specific warehouse address listed.
Yes. MCC New York provides addresses for sending correspondence and parcels to staff; follow the facility’s published addressing instructions and use the staff-directed addresses shown on the facility page.
Yes. BOP facilities use the Correspondence Tracking System (CTS) to log incoming correspondence and assign tracking numbers. Your mail will go through standard screening as part of intake.
Getting approved to visit MCC New York starts with paperwork from the person inside. Check-in happens at the front door, where staff verify your identity against what's on file. Here's how both parts work.
Visiting someone at MCC New York starts before you ever show up at the door. Here's how the approval process works, what background checks happen, what ID you'll need each visit, and what the BOP's Web Visiting System (WebV) keeps on file about you.
If your loved one is at MCC New York, you can send money through MoneyGram's ExpressPayment service. Here's how to enter the details correctly and when to expect the funds to post.
