TDCJ Online Visitation Scheduler: Step‑by‑step for McConnell Unit visitors

To schedule a visit through the TDCJ Online Visitation Scheduler, you'll need to create your own visitor account. TDCJ staff can't do this for you - so if you're helping a parent, spouse, or friend visit McConnell Unit for the first time, each person needs to register with their own email address. Once your account exists, staff may be able to help with updates like names or addresses. But the initial setup? That's on you.

1. Start “Create an Account” with a valid email - enter the email address you want tied to your scheduler account, then submit it.
2. Open the registration email and find the 7‑digit validation code - the system sends a message with a link and a 7‑digit code.
3. Enter the 7‑digit code to continue registration - re-enter your email and type the code exactly as shown so you can move forward.
4. Stick with the email you used - this is a one-and-done choice; the account can’t be deleted and the email can’t be changed later.

After validating your email, you'll create a password that meets the on-screen requirements. Once that's accepted, you'll move to the Background Questionnaire. Answer every question before trying to continue - leave even one blank, and you won't be able to finish this step.

Next up: your Visitor Profile. This captures your basic information, and any field marked with an asterisk (*) is required. Pay close attention to the phone number format - the scheduler wants spaces, not dashes. Enter it like this: XXX XXX XXXX. Type 555-123-4567 and you'll likely get an error. Use 555 123 4567 instead.

• ✓ All required Visitor Profile fields (any field marked with an asterisk *) are filled in
• ✓ Your telephone number is entered as XXX XXX XXXX (spaces, no dashes)
• ✓ Every Background Questionnaire question is answered (no blanks)

Once your profile is saved, you can add the person you want to visit. Search using their TDCJ number or SID number - it must be exactly 8 digits. After you find the right person, you'll select your relationship to them as part of the approval request.

Troubleshoot

• ✓ Re-check the 7-digit email validation code and enter it exactly as shown
• ✓ Make sure you answered every Background Questionnaire question (one blank can stop you from continuing)

Plan on setting up your scheduler account yourself - TDCJ staff can't create it for you. If you already have an account and need help correcting details like your name or address, staff may be able to assist. But if you're stuck during registration - email validation, password issues, the background questionnaire - the fix is usually in the form itself, not something the unit can resolve for you.