How to send messages, photos, and packages
For phone calls at McConnell Unit, register your telephone number at texasprisonphone.com and enter the inmate's TDCJ ID during sign-up. Texas facilities may also offer remote video visits, electronic messaging, and inmate tablets through the Inmate Technology program and third‑party vendors—exact services depend on the unit. Video visits are typically booked through an approved vendor or agency portal after you create an account, follow the scheduling steps, and agree to payment requirements. Messaging usually requires a vendor account and buying credits; messages are screened and delivered through tablets or as printed copies depending on the unit and vendor. For accurate availability and restrictions, check the McConnell Unit page and relevant vendor portals.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at McConnell Unit? The biggest mistake is sending the right item to the wrong place. Here's how to choose between the TDCJ Digital Mail Processing Center in Dallas and the unit itself—so your mail doesn't get held up.
Register your telephone at texasprisonphone.com and enter the inmate’s TDCJ ID during registration. After your number is registered, follow the vendor’s instructions for payment and approved call types.
No. Once an account is created for an email address, it can't be deleted and the email can't be changed. If you need a different email, you'll have to create a new account under the vendor or scheduler rules.
Use the email you registered with and click the Forgot Password/Reset Password link. You’ll get reset steps by email—follow those instructions to regain access.
Address it to the inmate’s full name plus their TDCJ number and send it to PO Box 660400, Dallas, TX 75266-0400 through the TDCJ Digital Processing Center.
Yes, but books, magazines, media mail, and publisher subscriptions should be sent directly to the McConnell Unit and must come from verified publishers or approved sellers.
Call Securus Customer Service at (800) 844-6591 for problems with the digital mail platform or outbound mail.
A quick check before you leave can save you a long drive and a cancelled visit. Run through this checklist before heading to McConnell Unit.
To schedule a visit through the TDCJ Online Visitation Scheduler, you'll need to create your own visitor account. TDCJ staff can't do this for you—so if you're helping a parent, spouse, or friend visit McConnell Unit for the first time, each person needs to register with their own email address. Once your account exists, staff may be able to help with updates like names or addresses. But the initial setup? That's on you.
Sending money to someone at McConnell Unit means going through TDCJ's Inmate Trust Fund—and the biggest surprise for most people is that not everyone can deposit. Here's how to know if you're eligible, which methods work, and what might slow things down.
