Penmate Inmate Support Guides
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How to Add Money to an Inmate Account at McDowell Detention Facility (online or 24-hour kiosk)

• 2 min read • mcdowellsheriff.org
How to Add Money to an Inmate Account at McDowell Detention Facility (online or 24-hour kiosk)

Need to put money on someone's account at McDowell Detention Facility? You have two options: deposit online at team3.inmatecanteen.com (select "McDowell County Detention Center"), or use the kiosks in the McDowell County Sheriff's Office lobby - they're open 24 hours a day. Both methods charge a convenience fee.

  1. Go to team3.inmatecanteen.com - Start your deposit on the team3.inmatecanteen.com website.
  2. Select the correct facility - Choose “McDowell County Detention Center” so the funds go to the right place.
  3. Complete the deposit - Follow the site prompts to finish your payment; a convenience fee will be added to the transaction.

Prefer to deposit in person? Head to the kiosks in the McDowell County Sheriff's Office lobby. They're available 24 hours a day, so you're not stuck working around business hours.

Fees: Convenience fees apply when adding funds. You’ll see the fee amount during the transaction, so check it before you submit your payment.

How to Add Money to an Inmate Account at McDowell Detention Facility (online or 24-hour kiosk)

If something goes wrong - your deposit won't process, you think it went to the wrong account, or you're just not sure where to send money - figure out whether it's a facility question or a payment issue. For detention facility questions, call (828)-652-2236. Not sure who to contact? Try the McDowell County Sheriff's Office main line at (828)-652-2235. If you're heading to the kiosk in person, it's in the Sheriff's Office lobby at 593 Spaulding Road, Marion, North Carolina 28752. Good to have that address handy to confirm you're in the right spot before depositing.

  • ✓ If you’re depositing online, double-check that you selected “McDowell County Detention Center” on team3.inmatecanteen.com before you pay.
  • ✓ If online isn’t working, try the kiosks in the Sheriff’s Office lobby (available 24 hours a day).
  • ✓ Before you submit payment, review the convenience fee shown for the transaction.
  • ✓ If you still can’t get the deposit to go through or you have a facility-related question, call the Detention Facility at (828)-652-2236 or the Sheriff’s Office main line at (828)-652-2235.

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