Scheduling Your First Video Visit at McDowell Detention (NCIC)

McDowell County Detention uses NCIC as its inmate video visitation provider. That means your first step - creating an account, finding the person you want to visit, and choosing an available time - runs through NCIC’s system.

You have two options: sign up and schedule online at videovisit.ncic.com, or call NCIC at 1-800-943-2189 to set it up by phone. If you hit a snag during registration or can't find the inmate in the system, calling is usually the fastest fix.

1. Choose how you want to set it up - Use videovisit.ncic.com if you prefer online signup, or call 1-800-943-2189 if you want help walking through the process.
2. Create your NCIC account - Follow the prompts to register as a friend or family member so you can schedule a visit.
3. Find the inmate and start a visit request - Once you’re logged in (or with an agent on the phone), look up the inmate and begin the scheduling process.
4. Pick from the available visit times - Select one of the sessions NCIC shows as available for McDowell County Detention.
5. Confirm your appointment - Finish the prompts and save any confirmation details you’re given so you have them ready on visit day.

Your confirmation comes from NCIC. Whether you book online or by phone, follow their prompts carefully and write down your confirmed visit time - you'll need to be logged in and ready when your session starts.

Have Ready

• ✓ The inmate’s full name (spelled the way the jail has it)
• ✓ The inmate’s booking number (if you have it)
• ✓ Any verification details NCIC asks for during signup

McDowell County Detention lists NCIC as its video visitation provider but doesn't publish specific fees or how far ahead you can schedule. Before booking your first visit, confirm pricing and available times directly through NCIC - either at videovisit.ncic.com or by calling 1-800-943-2189.

Planning to add money to the inmate's account? You can do that through team3.inmatecanteen.com - just select McDowell County Detention Center. Convenience fees apply, so check the total before you submit. The same site handles text and email messaging to inmates, and the facility says those rates are cheaper than a postage stamp.

For most issues - login problems, can't find the inmate, trouble booking, or questions about checkout - go straight to NCIC. Visit videovisit.ncic.com or call 1-800-943-2189.

If the problem seems to be on the facility's end - say, you're told the inmate can't be scheduled at all - contact the McDowell County Sheriff's Office Detention Facility at (828)-652-2236.