Sending Texts and Email Messages to Inmates at McDowell Detention (team3)

McDowell County Detention allows inmates to receive text and email messages from friends and family through the team3 Inmate Canteen website. Want to get a message through faster than regular mail? This is your option.

1. Go to team3.inmatecanteen.com - This is the site McDowell County uses for inmate services, including messaging.
2. Choose “McDowell County Detention Center” - Selecting the right facility is what connects you to the correct inmate list and options.
3. Look for the messaging option - Once you’re in the right place, you can start the process of sending text/email-style messages through the site.
4. Use the same site for account actions if needed - McDowell County also uses this website for placing funds on an inmate’s account, so you may see deposits and messaging in the same system.

Messages through team3 typically arrive faster than traditional mail. You're still using the facility's approved system - just without the waiting and uncertainty of postal delivery.

Expect fees. McDowell County notes that convenience fees apply, and pricing varies depending on what you're doing in the system. Before hitting "send" or adding money, check the team3 screens for current fees and per-message charges - no surprises that way.

S4

• ✓ Keep your message clear and respectful; assume it may be reviewed.
• ✓ Avoid anything that sounds like instructions for breaking rules (even as a joke).
• ✓ If the site offers add-ons (like photos or attachments), check what’s allowed before you pay.
• ✓ Watch for character limits and formatting issues - shorter messages are less likely to bounce.
• ✓ If a message doesn’t go through, re-check the inmate name and facility selection first.

Have questions about the facility itself - like confirming an inmate's location or whether messaging is available for their situation? Contact the McDowell County Sheriff's Office at 593 Spaulding Road, Marion, NC 28752, or call the Detention Facility at (828)-652-2236.

For website issues - login problems, message delivery glitches, or deposit questions - check the support options on team3.inmatecanteen.com. That's the platform McDowell County uses for managing inmate accounts online.