Setting Up an NCIC Prepaid Phone Account for Calls from McDowell Detention

Inmates at McDowell County Detention can place outbound calls to approved family and friends. The phone system runs through NCIC, so setting up a prepaid account is the easiest way to be ready when your loved one tries to reach you. Once your number is approved on their end, your prepaid balance covers the per-minute cost of those calls.

1. Choose phone or online setup - You can create an NCIC prepaid account by calling 1-800-943-2189 or by going to www.ncic.com.
2. Register your prepaid account - Follow the prompts (by phone or on the site) to create your account under your name.
3. Add the phone number(s) you want to use - Make sure the number you’re adding is the one you plan to answer when your loved one calls.
4. Fund the account - Add money to your prepaid balance so calls can be billed against it when the inmate places an outbound call to your number.

Local and long-distance calls from McDowell County Detention are billed per minute with no connection fees. International calls work the same way. When signing up or adding funds, check the current rates during the NCIC setup process so you know what to expect before that first call comes through.

Tips Have Ready

• ✓ Your basic contact information (the name and address you’ll use for the account)
• ✓ The phone number(s) you want to add for receiving calls
• ✓ A way to add funds during setup (for example, a debit or credit card)
• ✓ A few minutes to confirm any account requirements directly with NCIC during signup (phone or online)

Having trouble setting up your prepaid account, adding a number, or funding your balance? Start with NCIC - call 1-800-943-2189 or visit www.ncic.com. If the issue seems to be on the facility side (say, your loved one is trying to call but it isn't connecting), contact McDowell Detention Facility at (828)-652-2236 to flag the problem.