Setting Up Your First Video Visit with Someone at MCF Lino Lakes (JPay)
Setting up a video visit involves a few steps, but it's simple once you know the order. Here's how to confirm eligibility, schedule a 30-minute JPay session, and avoid mistakes that cut visits short.
First, confirm you're eligible. You must be on the incarcerated person's approved visitor list before JPay will let you schedule. If you're not approved yet, the system may block scheduling entirely - or your visit simply won't connect.
Video visiting also depends on what the facility offers and what's currently allowed. If you don't see a video visitation option when logged in, or no appointment slots appear, check availability with the facility before troubleshooting your computer.
You'll need a JPay.com account with a Visa or MasterCard on file. Get your tech ready beforehand: high-speed internet, a PC with speakers, a microphone, and a webcam. Sorting this out early makes scheduling - and the visit itself - go much smoother.
- ✓ JPay.com account
- ✓ Visa or MasterCard on file
- Log in to JPay - make sure you’re signed in before you try to use any video visitation features.
- Open “Video Visitation” - use the navigation menu to go to Video Visitation.
- Click “Schedule New Visit” - this starts the scheduling flow.
- Review the Terms of Use and continue - you’ll be prompted to open the Video Visitation Terms of Use link and accept the terms to move forward.
- Choose a date and time - pick the day and appointment slot you want.
- Finish the checkout/confirmation - complete the on-screen steps to confirm and pay for the visit.
- Video visits are sold in 30-minute sessions, so plan your conversation around that time window.
Joining and Technical Requirements
- ✓ JPay.com account
- ✓ High-speed internet access
- ✓ A PC with speakers
- ✓ A microphone
- ✓ A webcam
- Confirm your camera and mic are connected - plug them in (or switch on built-in devices) before you start joining.
- Allow browser access when prompted - a pop-up will ask you to let the system take control of your webcam and microphone.
- Wait for device detection to finish - the system will attempt to detect your microphone and camera before the session begins.
- Fix access issues quickly - if you accidentally block the pop-up, update your browser permissions and try joining again so detection can run.
On visit day, go to the Video Visits page at your scheduled time. Find your visit and click
Do not record or photograph the visit. Even attempting to record or screenshot can end your session immediately. Consequences include bans from video visiting - up to one year or indefinitely.
Sanctions of one year or longer can be reviewed. The facility visiting committee will review these annually if the incarcerated person requests it.
- Re-check your browser permissions - make sure the site is allowed to use your camera and microphone.
- Confirm the system can detect your devices - the platform should attempt to detect your mic and camera before the visit starts.
- Try joining again - exit out, reopen the Video Visits page, and retry the session so the detection step runs cleanly.
- Simplify your setup - if detection is failing, use a different camera/mic option on your PC and try again.
For persistent account issues - like messages that keep failing - call JPay customer support at 800-574-5729. Have your account details ready so they can locate the problem quickly.
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