Why You Can't Call Into MCF Lino Lakes — phone rules, emergencies, and the 15-minute wait

At MCF Lino Lakes, you can't call in and get connected to an incarcerated person. All calls must be placed from inside the facility - only the incarcerated person can make them, and only during designated times. So if you've called the facility asking to "put me through," you've probably been met with frustration. Staff can't transfer your call, even for important family news.

1. Call the facility information line - use the facility’s information number (not a housing unit) so your message goes through the right channel.
2. Leave a clear message about the emergency - explain what happened (death, serious illness, or injury) and who it involves.
3. Include your contact information - leave the best callback number and enough identifying details for staff to follow up.
4. Expect verification before it’s passed on - staff will verify the message and then give it to your loved one.

Here's one bright spot: when your loved one calls you from MCF Lino Lakes, you won't be charged to receive it. That doesn't change how calls work, but at least you don't need to set up payment just to answer.

• ✓ Don’t try to add a third person to the call (three-way calling isn’t allowed).
• ✓ Don’t use call forwarding to route the call to another number (forwarding isn’t allowed).

Calls - including video conversations - are monitored or recorded by staff. Your loved one gets written notice, and there's a posted sign by each phone. Talk as if someone else is listening, because they might be.

If your loved one can't call back-to-back, there's a reason. The Minnesota DOC requires a 15-minute interval between phone calls. This rule exists to help prevent exploitation or threats from security threat groups (STG). It also helps staff manage phone areas more safely and fairly - keeping access from becoming a constant source of conflict.