How to deposit funds, commissary, and payment options
MCF Lino Lakes uses JPay as the Minnesota DOC–approved service for sending money, messages, and VideoGrams. Before you start, get the person's MN DOC Offender ID (OID)—the DOC's offender search page can help you find it. Deposits are handled through approved online vendors and in-facility kiosks; some facilities also accept mail using accepted instruments (never cash). Include the incarcerated person's full name, booking/OID or case number, and the facility on every transaction. If a JPay transfer, message, or VideoGram doesn't go through, contact JPay customer support at 800-574-5729.
Search for a loved one and send messages and photos in minutes.
Setting up a video visit involves a few steps, but it's simple once you know the order. Here's how to confirm eligibility, schedule a 30-minute JPay session, and avoid mistakes that cut visits short.
Use JPay, the Minnesota DOC–approved vendor, to add funds (and to send messages). You’ll need the person’s MN DOC Offender ID (OID), which you can find through the DOC offender search, and you should include their full name and OID on the deposit.
Yes. MCF Lino Lakes uses JPay for messaging and VideoGrams. If something fails to deliver, contact JPay customer support at 800-574-5729.
Call JPay customer support at 800-574-5729 for help with failed messages or transfers. Have the incarcerated person’s MN DOC Offender ID (OID) ready when you reach out.
Getting mail to someone at MCF Lino Lakes comes down to two things: addressing it exactly the way Minnesota DOC requires, and understanding that most incoming mail gets processed and scanned before your loved one sees it. Here's the format to use and what to expect for letters, photos, and greeting cards.
If your loved one is at MCF Lino Lakes, their Minnesota DOC Offender ID (OID) unlocks almost every contact task. Once you have it, keep it handy.
Planning to visit MCF Lino Lakes with a child? Two things trip people up most often: paperwork for minor visitors and ID verification. Get these right ahead of time, and you won't get turned away at the door.
