Can You Call Your Loved One at MCF Rush City? (And Why the Answer Is No)
No - at MCF Rush City, only incarcerated people can make outgoing phone calls, and if you call the facility you won’t be transferred to your loved one.
This is also why call forwarding and three-way calls are blocked. The DOC restricts phone features that could route calls through other people - it makes it harder to verify who's actually on the line and creates security risks. There's also a 15-minute waiting period between calls. This policy helps make phone access safer and fairer inside the facility, including reducing the risk that security threat groups pressure others for phone time.
Good to know: You aren’t charged for calls from an incarcerated person - the DOC’s policy is that these calls are free to the person being called.
Since you can't call in and get connected, phone contact works the other way: your loved one places the call during allowed times. Expect the conversation to be monitored. Staff monitor or record phone and video calls, and the DOC treats all communication between incarcerated people and the outside world as subject to security review.
- ✓ Use JPay to send electronic messages and to send money
- ✓ Send a 30-second recorded VideoGram (follow DOC instructions)
- ✓ Write by mail (your mail will be opened and scanned, and your loved one receives a copy)
Reminder: Assume anything you send or say (phone, video, messages, and mail) can be monitored or reviewed for security.
Need to reach someone for help - whether it's a question, verification, or an emergency message? Contact the Minnesota DOC's central office or use the facility directory. The central office phone number is (651) 361-7200, and the mailing address is 1450 Energy Park Drive, Suite 200, St. Paul, Minnesota 55108.
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