Penmate Inmate Support Guides

Who to Call at MCF Rush City in a Family Emergency

If there's a death, serious illness, or injury in your family, call MCF Rush City and leave a message. Explain what happened so staff can verify the situation and notify your loved one.

• 2 min read • mn.gov
Who to Call at MCF Rush City in a Family Emergency

Call MCF Rush City and leave a message if there's been a death, serious illness, or injury. Be clear and specific - include what happened and who's involved. The more detail you provide, the faster staff can verify the information and get word to your loved one.

  • ✓ Your name and a callback number where you can be reached
  • ✓ Your relationship to the incarcerated person
  • ✓ The incarcerated person’s name (and any other identifying details you have handy)
  • ✓ What happened (death, serious illness, or injury) and who it involves
  • ✓ When it happened (date and time, if you know it)
  • ✓ Where it happened (hospital, city, or other location, if relevant)
  • ✓ Any immediate next steps (for example: a hospital contact person)

Once you leave an emergency message, staff will verify the details before passing it along. This verification step is standard. Providing accurate information and a reliable callback number helps speed things up.

Note: Staff verify emergency messages before delivering them. Have contact information ready - like a hospital number or family point of contact - in case they need to confirm details.

Don't have the phone number? Check the Minnesota DOC "Friends and Family" handbook or the DOC directory for current contact information. Both are designed to help families stay connected and find official contact routes quickly. If you're still stuck, the DOC Central Office can point you in the right direction.

DOC Central Office: (651) 361-7200

Who to Call at MCF Rush City in a Family Emergency

Can't get through? Don't give up after one try. Double-check the Minnesota DOC directory and the "Friends and Family" handbook for the correct number, then call again and leave a clear message. If you still can't reach anyone, contact the Minnesota DOC Central Office at (651) 361-7200 for help.

  1. Find the current facility number - Use the Minnesota DOC “Friends and Family” handbook or the DOC directory to locate MCF Rush City’s contact information.
  2. Call and leave a clear emergency message - Briefly explain the death, serious illness, or injury, and include a callback number.
  3. Contact the DOC Central Office if you can’t reach the facility - Call (651) 361-7200 and ask for help getting your emergency message to the right place.
  4. Follow up with verification details if requested - Be ready to provide contact information that helps staff confirm the situation.

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