How to send messages, photos, and packages
Communication at MCF Shakopee works differently than you might expect. Only the incarcerated person can place outgoing calls—you can't call the facility to reach them or get transferred. Phone calls and video visits are monitored or recorded, and you'll be notified that monitoring may occur. The facility enforces a 15-minute interval between phone calls for security reasons. Video visits are handled through JPay: schedule from the JPay Video Visitation page, use a JPay account, and purchase 30-minute sessions with a Visa or MasterCard on file. Follow the rules closely. Recording or photographing any part of a video visit can end the session immediately and may lead to a one-year or indefinite ban. Verbal abuse can also trigger escalating suspensions.
Search for a loved one and send messages and photos in minutes.
Sending a letter to someone at MCF Shakopee? The two biggest mistakes people make: missing ID details on the envelope, and getting confused when the address points to Maryland instead of Minnesota.
Mail rules can feel picky, but the format matters—especially in Minnesota DOC, where mail is processed before it reaches the facility. Use the exact format below so your letter gets routed correctly and delivered.
If you're used to sending a handwritten letter and picturing it landing directly in your loved one's hands, Minnesota DOC mail works differently. Here's what
No. Only incarcerated persons may place outgoing calls, and outside callers can’t call into the facility or be transferred to an inmate.
Yes. Phone calls and video visits are monitored or recorded, and participants are given notice of monitoring. Three-way calls and call forwarding are prohibited, and there’s a 15-minute interval enforced between phone calls for security reasons.
Recording or photographing any portion of a video visit can end the visit immediately and lead to a ban from video visiting (up to one year or indefinite). Verbal abuse and other violations can also result in escalating video-visit suspensions.
MCF Shakopee staff open and scan incoming mail, and the incarcerated person receives a copy of the scanned correspondence.
Include the recipient’s full name, their DOC OID number, and the facility name, and spell out “Minnesota” (do not abbreviate).
Call the facility and leave a message. Staff will verify the situation and pass the message to the incarcerated person.
You can't call MCF Shakopee and get connected to your loved one. Only incarcerated people can place outgoing calls — the facility won't transfer outside callers in.
Whether you're trying to call, write, visit, or send money, you'll need one key detail first: the Minnesota DOC Offender ID (OID) number.
Your first JPay video visit is straightforward once you know the steps. This walkthrough covers eligibility, computer requirements, scheduling and payment, and how to join on visit day.
