Setting Up Your First JPay Video Visit for MCF‑Stillwater: Step‑by‑Step

Prereqs

• ✓ Confirm you are on the incarcerated person’s approved visitor list
• ✓ Have an active JPay.com account (you’ll need to be logged in to use JPay services)
• ✓ Have a Visa or MasterCard on file if you need to purchase a video visit

• ✓ Use a reliable high‑speed internet connection
• ✓ Use a device with a working webcam, microphone, and speakers (or headphones)
• ✓ Be ready to use your saved payment method if your visit requires purchase

1. Log in to your JPay account: Video visitation scheduling works when you’re signed in.
2. Select the correct person: On the JPay home page, choose the right incarcerated person from your Inmate/Offender list.
3. Open Video Visitation: From the Navigation menu, click Video Visitation.
4. Start a new request: Click Schedule New Visit.
5. Review the Terms of Use (if prompted): On the Schedule Visit page, you may see a Video Visitation Terms of Use link. Read it, then continue.
6. Choose your date: In the Choose Date box, pick the day you want, then continue.
7. Pick a time and confirm: Select an available time slot, follow the prompts to confirm, and complete any required payment steps.
8. Double-check your schedule: After you finish, make sure the visit shows up in your JPay video visits area so you know it’s set.

JPay video visits are sold in 30‑minute sessions. If your visit requires purchase, you'll need a JPay.com account with a Visa or MasterCard on file. Save your payment method before you start scheduling so you're not scrambling at the last minute.

1. Log in and select the correct person: Start from your JPay home page and make sure you’re on the right incarcerated person’s profile.
2. Go to Video Visitation: Click Video Visitation from the Navigation menu.
3. Start the visit at your scheduled time: In the Video Visit box for your appointment, click Start Visit Now!
4. Allow camera and microphone access: When a pop‑up asks to use your web camera and microphone, click Allow.
5. Confirm audio and video: If you see a preview or system check, take a moment to confirm you can see and hear clearly before the conversation begins.

Video won't start? Can't be heard? Fix the basics first. Make sure your browser has permission to use your camera and microphone, then refresh the page or restart the browser. Still choppy? Move closer to your router or switch to a stronger connection. If that doesn't help, try a different browser or device.

Video visitation options, including availability and pricing, can vary by facility. Before you spend time troubleshooting or adding a payment method, confirm that MCF‑Stillwater video visits are actually available in your JPay account for the person you're trying to visit.