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Setting up your first video visit with someone at MCF Willow River (JPay step-by-step)

Setting up a first video visit can feel like a lot of moving parts. Handle eligibility first, then follow the JPay screens in order — scheduling a visit with someone at MCF Willow River is usually straightforward.

• 3 min read • mn.gov
Setting up your first video visit with someone at MCF Willow River (JPay step-by-step)

Confirm-eligibility

  • ✓ You must be on the incarcerated person’s approved visitor list
  • ✓ You need a JPay.com account
  • ✓ You need high-speed Internet access
  • ✓ You need a PC with speakers, a microphone, and a webcam

Before you touch the scheduling screen, agree on a date and time with the person you're visiting at MCF Willow River. Once you've worked that out, you can schedule the video visitation through JPay. Make sure the facility has confirmed and approved the video visit before your session. That approval step is one of the biggest factors in whether everything goes smoothly.

Setting up your first video visit with someone at MCF Willow River (JPay step-by-step)
  1. Log in to your JPay account - you need to be signed in to use JPay services.
  2. Go to Video Visitation - from the JPay home page, use the Navigation menu and select Video Visitation.
  3. Start a new request - click Schedule New Visit.
  4. Pick the correct person and time slot - choose the incarcerated person you want to visit and select the date and time options shown on the scheduling screens.

Double-check the basics before you finalize anything: you need to be on the approved visitor list and have a JPay.com account. Confirm your device setup ahead of time too - high-speed internet and a PC with speakers, microphone, and webcam. If you've already agreed on a date and time, take a moment to verify the facility has confirmed and approved the visit before you schedule. That quick check can save you from booking a slot that won't go through.

Payment-and-session-length

JPay video visits run in 30-minute sessions. Keep that time limit in mind when planning your first call so you can prioritize what you want to cover.

  1. Open your Video Visits page - this is where your scheduled sessions show up.
  2. Find the visit you want to change - look for the Video Visit box for that appointment.
  3. Click Edit - select Edit on that visit and follow the prompts to change the date or time.
  1. Go to the Video Visits page - locate the Video Visit box for the session you want to remove.
  2. Click Delete - choose Delete in that box.
  3. Confirm the pop-up - when the confirmation window appears, click Ok.

Troubleshooting

  • ✓ Make sure you’re following the correct path: Navigation menu → Video Visitation → Schedule New Visit
  • ✓ Confirm you meet eligibility requirements (approved visitor list + JPay.com account)
  • ✓ Verify your setup: high-speed internet and a PC with speakers, microphone, and webcam

Note: If scheduling still isn't working, double-check that the facility has confirmed and approved the visit. Once that's squared away, try again.

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