How to Schedule a Paid Video Visit with McKean County Jail (ICSolutions)

McKean County Jail offers offsite video visitation, but the free visits are gone. As of September 6, 2022, the jail ended the "two free video visits per week" program. Now, family and friends schedule paid video visits through an ICSolutions account.

S2

• ✓ The incarcerated person’s full name (as the jail has it)
• ✓ Your email address (for account setup and confirmations)
• ✓ A valid payment method for paid video visits
• ✓ A phone, tablet, or computer with a working camera and microphone
• ✓ A stable internet connection and a quiet place to take the call

Start by creating an account on ICSolutions. The jail directs all family and friends to use ICSolutions for scheduling paid video visits, so getting your account set up first makes everything easier.

Once your account is ready, search for the person you want to visit and pick an available time slot. All paid video visits are booked directly through ICSolutions.

Before locking in your time, double-check it against McKean County Jail's visiting windows. In-person visitation runs Tuesdays and Saturdays from 1:00 PM to 4:00 PM and 5:30 PM to 8:00 PM. Video visits may have different availability, but confirming against the facility's general schedule can help you avoid picking a slot that creates problems.

Can't find times that make sense? Make sure you're actually booking a paid video visit through ICSolutions - not a different visit type. The offsite video option is handled entirely through that platform.

S6

• ✓ Use a modern, up-to-date browser (and avoid opening lots of other tabs during the visit)
• ✓ Test your camera and microphone ahead of time
• ✓ Check your internet connection (wired or strong Wi‑Fi is best)
• ✓ Close other apps that use video/audio (Zoom, FaceTime, Teams) so they don’t “steal” your camera
• ✓ If the visit won’t start or you can’t log in, use the help/support options inside ICSolutions

If scheduling isn't working at all - or you think it's a policy issue rather than a tech glitch - call the jail directly. They can verify what's currently available and confirm whether a specific time works for the person you're visiting.

Need to verify a visit, confirm scheduling, or sort out a problem that online support can't fix? Call McKean County Jail at 814-887-2333. For paperwork, the fax number is 814-887-3369. The jail's address is 17013 Route 6, Smethport, PA 16749.

Here's the key change if you remember the old setup: as of September 6, 2022, the two free video visits per week ended. Offsite video visitation still exists, but you now pay for visits and book them through ICSolutions. If it's been a while since your last visit, check the current details before scheduling.

Planning to add money to someone's account? Don't bring cash expecting staff to accept it. Corrections Officers won't take money directly. Use the kiosk in the jail lobby or deposit funds online through ICSolutions.

Even if you're focused on video visits, it helps to know what the jail accepts from family and friends. The list is short: new white underclothing (still in original packaging), a wedding ring, and a watch valued under $50.