How to Send Mail to Someone at McLennan County Jail (digital delivery via GettingOut)

McLennan County Jail switched to digital mail delivery on November 1, 2022. Since then, personal letters are scanned and sent to the GettingOut tablet - your loved one reads them electronically instead of holding a physical letter.

Required Address Elements

• ✓ Complete facility name (no abbreviations) and the state
• ✓ Inmate’s full name and identifier (SO#)
• ✓ Sender’s full name and physical address

Here's the example format shown on the jail's page: McLennan County Jail, TX John Smith SO#11111 PO Box 247 Phoenix, MD 21131

Here's where it gets confusing: the same facility page that shows a Phoenix, MD PO Box example also says,

After your letter arrives, the jail scans it and delivers the content digitally through GettingOut. You mail a physical letter, but what your loved one actually sees is an electronic version on their tablet.

1. Re-check the current mailing instructions - Use the jail’s published guidance and make sure you’re following the latest directions for digital mail delivery via GettingOut.
2. Confirm you included the required identifying details - The facility name (no abbreviations) and state, your loved one’s full name and identifier, plus your full name and physical address, all matter for electronic delivery.
3. Report delivery problems using the method listed by the jail/vendor - The facility page directs families to report mail delivery issues through the vendor support referenced there (it mentions TextBehind support).