Who to Call at McLennan County Sheriff's Office — Jail, Records, and General Contacts

For general, non-urgent questions about the McLennan County Sheriff's Office, call the non-emergency number: 254-757-5000. This is a good starting point when you need help but nobody is in immediate danger. If someone is in danger or a crime is happening right now, skip this line and call 911.

For jail-specific questions, call the McLennan County Jail (Highway 6) line at 254-757-2555. This is usually the best number when you're trying to confirm someone's status at the jail or need help with jail operations, including visitation scheduling. Calling about mail? Keep in mind that personal mail is now delivered digitally to the incarcerated person through the GettingOut tablet (effective November 1, 2022). So "mail delivery" issues may look different than you'd expect. The person receives mail electronically rather than as a physical letter handed out on the unit.

For records and related questions, call the Records division at 254-757-5108. This is a solid option when you're tracking down booking-related information or trying to figure out what kind of record to request. Need to make a formal request? The Sheriff's Office also offers an online Open Records Request option. That's useful if you want a documented request you can track and follow up on.

Mail Delivery Problem

• ✓ Confirm you are sending personal mail in the format required for digital delivery to the GettingOut tablet (personal mail is delivered digitally as of November 1, 2022).
• ✓ Call the jail direct line (Highway 6) at 254-757-2555 and ask for help checking on the person’s digital mail delivery.
• ✓ Ask staff to confirm the incarcerated person has access to their GettingOut tablet, since that is how personal mail is delivered.