Vacaville Medical Facility, CA
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Guides for This Facility
How to Visit Facility
Visits at this facility are scheduled through the CDCR GTL visit scheduling portal. Once signed in, you can set up new visits and manage ones you already have on the books. Returning users can sign in with either a Visitor ID or email, plus a password. New to the system? The portal has a "CLAIM ACCOUNT" option to create or recover your profile. This guide covers how the portal sign-in and scheduling flow works. It does not include facility-specific details like visiting hours, approval requirements, fees, dress code, or what you can bring. Verify those separately before you make the trip.
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How to Send Money to Facility
Sending money depends on which communication provider the facility uses. Here's what you can do right now, plus what to confirm before adding funds to an account.
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What CMF Families Need to Know About Photos & Messages Before the ViaPath→Securus Tablet Exchange
California Medical Facility (CMF) is switching from ViaPath to Securus tablets—and the timing matters. Some content on the old tablets won't carry over. CDCR says the dates are tentative, so treat the listed window as your deadline and act as soon as you can.
Read GuideAt a Glance
Visitation
- The GTL visit scheduling portal shows visits are confirmed instantly when booked.
- New visitors can use a "CLAIM ACCOUNT" action while returning users sign in on the portal.
- Securus Video Connect supports web-based video visits via the Securus app, a computer, or a tablet.
Communication
- CDCR is transitioning its communications services from ViaPath to Securus.
- Securus states an online account is not required for free standard audio calls but is required for videoconferencing and electronic messaging.
- Securus Video Connect lets families schedule and join video sessions using the Securus app, a computer, or a tablet.
Sending Commissary
- Families should create a Securus account prior to their loved one’s facility transition.
- Securus provides telephone calls, videocalls, and electronic messages.
- An online Securus account is not required for free phone calls but is needed for videoconferencing and electronic messaging.
Based on official sources and community feedback.Learn how we verify
Topic Overviews
Visitation
Schedule your visit at California Medical Facility through the GTL visit scheduling portal. Returning visitors sign in with their existing account. New visitors select "CLAIM ACCOUNT" to create access. Once you book, the portal confirms your visit instantly, and you can manage existing visits from there too. Prefer not to travel? Video visitation is available through Securus Video Connect. You can join scheduled video sessions using the Securus app, a computer, or a tablet. Before making plans, check the facility's visitation page for site-specific rules, visit types, and sign-up windows.
Read full guideCommunication
CDCR is transitioning communications from ViaPath to Securus at its institutions, including California Medical Facility (CMF). This affects phone, video, and tablet messaging. Securus Video Connect is the web-based system for scheduling and joining video sessions through the app, a computer, or a tablet. You don't need an online account to receive standard free audio calls, but you do need one for videoconferencing and electronic messaging. Messaging options include texts, photos, eCards, and short video clips sent to incarcerated people. While CMF completes its switch, use whichever platform your institution currently supports. To prepare, create a Securus account and add prepaid funds for video or other paid services when they become available.
Read full guideSending Commissary
For California Medical Facility, create a Securus account before your loved one transfers. Securus supports telephone calls, video calls, and electronic messaging. Account requirements vary by service: free phone calls may not require a web account, but video visits and electronic messages do. Money you add typically goes into a trust or commissary account for commissary purchases, phone time, and hygiene items. Authorized deductions like restitution may reduce the balance. Common ways to add funds include online or mobile vendor portals, phone deposits, lobby kiosks, and U.S. Postal Service money orders. Accepted options depend on the facility or county. Verify the person's full name and booking or ID number, follow the vendor's instructions, and check fees and posting times. Don't mail cash.
Read full guideCommon Questions
Showing 6 of 9How do I schedule a visit at California Medical Facility?
Use the GTL visit scheduling portal. Create or claim an account, sign in, then book or manage your visits. Bookings confirm instantly, but check the facility page for any site-specific rules.
VisitationCan I do a video visit with someone at California Medical Facility?
Yes. California Medical Facility supports video sessions through Securus Video Connect. You can schedule and join using the Securus app, a computer, or a tablet.
VisitationDo I need an account to book visits at California Medical Facility?
Yes. The GTL portal has sign-in fields for returning users and a "CLAIM ACCOUNT" option for new visitors. Plan to create or claim an account before booking.
VisitationDo I need a Securus account to make video visits at California Medical Facility?
Yes. You need an online Securus account to schedule and join video visits through Securus Video Connect. If CMF hasn't switched yet, use the current platform until the transition is complete.
CommunicationAre standard phone calls free at CMF during the switch to Securus?
Standard audio calls from institution phones and tablets are free based on statewide guidance. Securus also notes you do not need an online account to receive those free phone calls.
CommunicationWhat should I do now to prepare for CMF’s switch to Securus?
Create a Securus account on the web or in the mobile app so you're ready for video visits and messaging when they become available at CMF. If you plan to pay for video visits or other paid services, add prepaid funds. Check whether CMF is already on Securus or still on ViaPath.
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Did You Know?
CDCR is switching communication services from ViaPath to Securus.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify