Vacaville Medical Facility, CA

CDCR awarded a statewide telecommunications contract to Securus Technologies on February 21, 2025, with an interim ViaPath agreement covering the transition period. California Medical Facility (CMF) appears on CDCR's tablet rollout schedule with institution-specific transition dates—though those dates are tentative, and CDCR warns to expect intermittent outages as each site switches over. During the transition, incarcerated people at CMF must exchange their ViaPath tablets for new Securus tablets. Any content purchased or stored on ViaPath—photos, e-messages, media—won't transfer. Families can request refunds for unused ViaPath balances through the ViaPath call center. Incarcerated balances get refunded automatically to trust accounts. CDCR posts per-minute phone and video rates for both vendors. Securus lists lower video per-minute rates and changes the amount of free video calling. Families fund video calls through Securus AdvanceConnect/Video Connect.

The most important thing to know about sending mail to someone at California Medical Facility: quarterly packages can't be mailed in directly by family. They must be purchased through private vendors authorized by CDCR. If you're interested in becoming a quarterly package vendor, contact Lt. Victor Espinoza at the facility to start the application process. There's a separate contact for the Incarcerated Persons Religious Vendor Package Program. One heads-up: CDCR isn't affiliated with independent vendors and doesn't guarantee their performance or products. For regular mail, expect it to be inspected for contraband. Legal mail typically receives special handling. Use the incarcerated person's full booked name and required identifier, include a printed return address, and avoid decorative items or anything that's hard to inspect.

If you send money to someone at California Medical Facility, know that deposits to an inmate's trust account may be reduced to satisfy court-ordered restitution. That trust account covers commissary, phone time, hygiene items, and other permitted purchases. One helpful exception: packages purchased directly from approved vendors aren't subject to restitution under CDCR guidance—they're handled outside the trust-account deduction process. Common deposit methods include online or mobile portals, phone deposits, lobby kiosks, or U.S. Postal money orders. What's available depends on the facility and deposit vendor, so confirm accepted methods before sending anything. Have the inmate's full name and booking or facility ID ready, follow the vendor's instructions, and don't mail cash.

This page lists California Medical Facility's main phone number and physical address for visits, questions, or paperwork needs. For anything beyond a simple call, pick the right channel: contact intake or custody lines for location and custody questions, Records & ID for release and records issues, and Health Records for medical-record requests. Before calling, have the incarcerated person's full name plus their date of birth or booking/ID number ready—this speeds up verification and routing. Records or property requests may require a government-issued photo ID and following the Records Unit's submission rules. If the local office can't resolve your issue, you may need to escalate to state-level offices for records, subpoenas, or vendor questions.