How to Contact an Inmate at Facility
Staying in touch with someone at Medina County Jail usually comes down to three things: mail (which gets digitized), video visits, and putting money on their account for commissary and phone time. Here are the facility-specific basics, plus the steps that tend to save families the most time.
Medina County Jail routes all personal mail through the Securus Digital Mail Center. As long as your letter follows the facility's directions and requirements, it gets scanned and delivered to the inmate digitally through the eMessaging or DMC applications on tablets and kiosks. If you previously used JPay Email for this facility, that service has migrated to eMessaging and is now only available through Securus Technologies. Bottom line: Securus is the single provider for both scanned mail viewing and electronic messaging.
Medina County Jail offers remote and on-site video visitation seven days a week through Securus. That gives you two options: visit by video from home (remote) or at the facility (on-site), both through the same provider. For in-person visits, the scheduling responsibility falls on the inmate. They set it up and then let you know the date and time. One thing to keep in mind: if you're waiting to find out whether you've been added to the visitation list, do not call the jail to ask. The jail does not have the visitation list available to verify by phone.
You can add money to an inmate's account at Medina County Jail through JPAY.com, the JPAY mobile app, or the kiosk in the Medina County Sheriff Office lobby.
Steps to Follow
- ✓ Address personal mail the way Medina County’s Securus Digital Mail Center process requires, so it is not returned or delayed.
- ✓ Expect your paper mail to be digitally scanned, then delivered for viewing through the eMessaging or DMC applications on tablets and kiosks.
- ✓ If you want to message electronically, use Securus eMessaging for Medina County Jail (JPay Email has migrated to eMessaging through Securus).
- Decide whether you need remote or on-site video. Medina County Jail offers both types of video visitation through Securus.
- For in-person visits, coordinate with the inmate. The inmate is responsible for scheduling in-person visitation and then advising you of the date and time.
- Skip the “am I on the list?” phone call. The jail asks that you do not call to check visitation list status, because they do not have the list to verify by phone.
- ✓ Add funds online at JPAY.com.
- ✓ Add funds using the JPAY mobile app.
- ✓ Add funds in person at the kiosk in the Medina County Sheriff Office lobby.
- ✓ Double-check you have the correct inmate/account details entered before you submit your deposit.
Vendor systems change, and small process details can shift with them. Before you send anything, confirm that Medina County Jail is still routing personal mail through the Securus Digital Mail Center and that the inmate can access scanned mail through eMessaging or DMC on the available tablets and kiosks. If you're switching over from older routines, make sure you're using Securus eMessaging for this facility. JPay Email for Medina County has fully migrated to eMessaging through Securus Technologies.
- ✓ Confirm whether you should plan for remote video or on-site video visitation through Securus.
- ✓ Confirm the current scheduling process for the type of visit you want, especially for in-person visitation since the inmate schedules it and provides the date and time.
- ✓ Do not plan on calling the jail to verify whether you are on the visitation list, because they do not have the list to verify by phone.
- ✓ Verify that JPAY.com and the JPAY mobile app are still accepted options for deposits to inmate accounts.
- ✓ Verify the kiosk in the Medina County Sheriff Office lobby is available if you plan to deposit in person.
- ✓ Confirm what inmate/account identifiers you need before you send funds, so the money posts to the right person.
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