How Video Visits Work at Medina County Jail: Remote and On‑Site Options
Video visits at Medina County Jail run through Securus, with both remote and on-site options available seven days a week. Once you understand who schedules the visit and where to check your status, everything else falls into place.
Medina County Jail uses Securus for all video visitation - both remote visits from home and on-site video visits are available seven days a week. Securus Video Connect is web-based, so you can schedule and join sessions using the free Securus app, a computer, or a tablet. To get started, head to the video visitation link on the Medina County Sheriff's Office website.
Here's something that catches people off guard: for on-site video visits, the inmate schedules everything. They sign you up and then pass along the assigned date and time. It feels backwards if you're used to handling scheduling yourself, but that's how this jail runs things. Two factors affect when visits can happen. First, inmates can't schedule visits until they've completed orientation. Second, each housing unit has its own visitation days and times - so the schedule depends entirely on where the person is housed. That's why the inmate has to be the one to set it up and share the details with you.
Heads up: Don't call the jail to ask if you're on the visitation list - staff can't verify that by phone. Use the Securus video visitation link on the Sheriff's website to manage scheduling and check your visit details.
Remote video visits let you connect from anywhere. Since Medina County Jail offers video visitation through Securus seven days a week, you can join using the free Securus app or log in from a computer or tablet through Securus Video Connect. A remote visit means you're joining the video session online instead of traveling to the facility. If you're juggling work, childcare, or transportation, remote visits make it easier to stay in touch consistently.
- ✓ Review the facility’s visitation policy before you arrive.
- ✓ Leave personal items out of the visitation room - they aren’t allowed.
- ✓ Use the lockers in the reception area if you need a place to store your belongings.
On-site video visits aren't one-size-fits-all. Each housing unit has different visitation days and times, and the inmate handles scheduling and tells you your assigned slot. Want to plan ahead? Get the date and time directly from the person you're visiting.
- Start with Securus Video Connect - Use the Securus system to schedule and join visits through the free app or from a computer or tablet.
- Confirm the time with your loved one - For in-person visitation, the inmate signs visitors up and should tell you your assigned date and time.
- Test your setup before the visit - Check your camera, microphone, and speakers ahead of time so you’re not troubleshooting at the start.
- Use a steady internet connection for remote visits - A stable connection helps avoid freezing, dropped audio, or getting kicked out mid-visit.
Tip: Show up on time for on-site visits and follow the visitation policy closely. You won't be allowed to bring personal items into the visitation room, so plan to store them beforehand.
If your visit isn't showing up, the session won't connect, or you're hitting a technical snag, start with Securus and the video visitation link on the Medina County Sheriff's Office website. Don't call the jail to check whether you're on the list - staff can't verify that information by phone.
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