What You Can’t Send to Someone at Medina County Jail (and why the Digital Mail Center rejects items)

All personal mail for Medina County Jail goes through the Securus Digital Mail Center, so everything you send has to be scannable and within the center's requirements. The most common rejections? Sending money-related items (checks, money orders), trying to mail a package, or including anything that isn't paper or is too large to scan.

• ✓ Packages (not accepted)
• ✓ Certified mail (not accepted)
• ✓ Checks (not accepted)
• ✓ Money orders (not accepted)
• ✓ Non-paper items (not accepted for scanning)
• ✓ Any pictures, drawings, or other paper larger than 8.5 x 11 inches (not accepted for scanning)
• ✓ Pictures and drawings that do not meet the Digital Mail Center’s requirements (not accepted for scanning)

Medina County changed how personal mail works. Effective 7/15/2024, the jail no longer accepts personal mail directly. Instead, all mail must go to the Securus Digital Mail Center. Once the center receives your letter, it gets scanned and made available to the person in jail through the eMessaging or DMC applications on tablets and/or kiosks, as long as what you sent meets Medina County's requirements.

1. Mail arrives at the Digital Mail Center - Personal mail is routed there so it can be processed the way Medina County requires.
2. Staff review what you sent for scan-ability - The whole system depends on creating a clear digital copy, so paper items that meet requirements can move forward.
3. Items that cannot be scanned get rejected - Non-paper items and paper bigger than 8.5 x 11 inches are not accepted for scanning, because they do not fit the scanning requirements.
4. Items that need different handling do not go through the Digital Mail Center - Packages, certified mail, checks, and money orders are not accepted by the Digital Mail Center for Medina County and are returned to the sender.

Planning to send money, a check, or a money order? Don't send it through the Digital Mail Center. Those items aren't accepted for Medina County and will be returned to you. Instead, use the jail's approved methods for adding funds so your person can buy commissary and phone time. For anything that isn't paper (or would normally be a package), you'll need to follow whatever separate procedure the jail or its vendors require. The Digital Mail Center handles scanned personal mail only, not physical property.

• ✓ Add funds at JPAY.com
• ✓ Add funds using the JPAY app
• ✓ Add funds at the kiosk in the lobby of the Medina County Sheriff Office

Want your original letter back after it's been scanned? Follow the Digital Mail Center's instructions closely. The center will only return items if you include a self-addressed envelope with sufficient postage. Otherwise, the mail is discarded after scanning. Items the center doesn't accept at all (packages, certified mail, checks, and money orders) are returned to the sender automatically.