How to Set Up Your Visitation Scheduler Account for Memorial Unit (Step-by-Step)

You have to create your own TDCJ Online Visitation Scheduler account - staff can't do it for you. Once your account exists, they can help update things like your name or address, but the initial setup is all on you. One more thing: choose your email carefully. Once an account is tied to an email address, it can't be deleted and the email can't be changed.

1. Enter a valid email address - Use an email you can access right now, since you’ll need to confirm it.
2. Submit the email - This triggers the system to send you a registration message.
3. Open the email from the scheduler - It includes a 7-digit validation code and a validation link.
4. Use the code or link to finish registration - Follow the link and enter the 7-digit code when prompted so you can complete the account setup.

Next comes the Background Questionnaire. Every question must be answered before the system lets you continue - there's no skipping items to come back later. Leave anything blank and you'll be stuck on this step until it's complete.

After the questionnaire, you'll fill out your visitor profile. Watch for fields marked with an asterisk (*) - those are required, and missing even one leaves your profile incomplete. A common stumbling block: the phone number format. Enter it with spaces like this: XXX XXX XXXX. Don't use dashes.

Checklist Pitfalls

• ✓ I submitted my email and used the email’s 7-digit validation code or validation link to complete registration
• ✓ I answered every question in the Background Questionnaire (no blanks)
• ✓ My phone number is entered as XXX XXX XXXX (spaces only, no dashes)
• ✓ I’m using an email address I control long-term (it can’t be changed or deleted later)
• ✓ I understand staff can’t create my account for me; I have to complete setup myself