Penmate Inmate Support Guides
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Why Your 'Schedule Visit' Button Says 'Call Unit' at Memorial Unit — and What to Do Next

If the online scheduler won't let you click

• 2 min read • tdcj.texas.gov
Why Your 'Schedule Visit' Button Says 'Call Unit' at Memorial Unit — and What to Do Next

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One common reason you'll hit this wall? Relationship status. Your Relationship Request sits in

Possible Reasons Call

  • ✓ Your Relationship Request is still in “Relation Requests Pending Approval” and hasn’t been approved by TDCJ staff yet
  • ✓ You’re not on the inmate’s approved visitation list (inmates add visitors to their list)
  • ✓ You need the unit to verify your approval status before a visit can be scheduled

Whatever the cause,

Why Your 'Schedule Visit' Button Says 'Call Unit' at Memorial Unit — and What to Do Next
  1. Get the inmate’s TDCJ number - If you don’t have it, use the online offender search or call (936) 295-6371 or (800) 535-0283.
  2. Confirm you’re on the approved visitation list - Inmates are responsible for adding loved ones to their Visitation List, and the unit can verify whether you’re approved.
  3. Write down your basics before you dial - Have your full name and your relationship to the inmate ready so staff can quickly look up your status.
  • ✓ “Hi, I’m calling to schedule a visit. The online scheduler shows ‘Call Unit.’”
  • ✓ “I’m trying to visit [inmate name], TDCJ number [number]. I’m their [relationship].”
  • ✓ “Can you tell me if my Relationship Request is still pending approval or already verified?”
  • ✓ “Am I on the inmate’s approved visitation list?”
  • ✓ “What are the next steps to get a visit scheduled from here?”

Don't know the inmate's TDCJ number? Look it up through the online offender search, or call (936) 295-6371 or (800) 535-0283. For general TDCJ inquiries, the main number is (936) 295-6371. You can also write to PO Box 99, Huntsville, Texas 77342-0099.

Tip: Keep notes during the call (date/time and what you were told). If your relationship is approved but the scheduler still shows “Call Unit,” ask what needs to happen next so you can schedule.

Still can't get a straight answer after calling the unit? Hold onto your notes and reach out to TDCJ directly. The main number is (936) 295-6371, or you can mail PO Box 99, Huntsville, Texas 77342-0099.

  • ✓ Date and time you called the unit
  • ✓ The name/title of the person you spoke with (if provided)
  • ✓ The inmate’s name and TDCJ number
  • ✓ Whether staff said your Relationship Request is pending or verified
  • ✓ Whether staff confirmed you’re on the inmate’s approved visitation list
  • ✓ Any instructions you were given and when to follow up

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