Mail, photos, messaging, and phone/call options for staying in touch.
Staying in touch with someone at Memorial Unit starts with phone setup. The Inmate Technology office handles caller support Monday–Friday, 8 a.m.–3 p.m. (effective Feb 2, 2026, excluding state holidays) for questions about phones and vendor services. To receive calls, register your telephone number online through the TDCJ/vendor system—you'll need the inmate's TDCJ ID. Phone access runs from 5:00 a.m. to 12:00 a.m. Calls last up to 30 minutes with a one-minute warning before disconnect. Inmates have unlimited minutes per month, but calls (except to attorneys) may be monitored and recorded. Some number types are restricted. Remote Securus video visits follow set schedules, last 60 minutes, and cost $10.00. Each inmate gets one remote visit per month.
Search for a loved one and send messages and photos in minutes.
Setting up inmate calls at the Memorial Unit comes down to registering your phone number correctly and following the system rules—otherwise calls can get blocked or cut short.
If your loved one is at Memorial Unit, you can't receive their calls until your phone number is enrolled with TDCJ. Once you have the inmate's TDCJ ID number, the process is straightforward.
Trying to figure out phone calls, visitation lists, or track down an inmate's TDCJ number? Getting to the right office on the first try saves a lot of frustration. Here are the contact paths families find most useful for Memorial Unit questions.
If the online scheduler won't let you click
Register your telephone number online through the TDCJ/vendor registration system—you'll need the inmate's TDCJ ID. During registration, confirm you're the registered owner, that you're at least 18, and agree not to forward calls, use three-way calling, or put calls on speakerphone.
Phone access runs 5:00 a.m.–12:00 a.m. Calls are limited to 30 minutes with a one-minute warning before disconnect. Inmates have unlimited minutes per month. All calls except those to attorneys may be monitored and recorded. Calls only go through to home landlines and certain cell phones—not internet services, 800 numbers, or businesses.
Yes—if remote Securus video visits are listed for Memorial Unit, they run on set times, last 60 minutes, and cost $10.00. Each inmate is limited to one remote visit per month; use Securus customer service for scheduling or problems.
To add someone at Memorial Unit to your visitor profile, use the scheduler's **Add Inmate** option. The search screen lets you look them up by either their **TDCJ number** or **SID number**—whichever you have handy.
Before you can schedule a visit at the Memorial Unit, you need to set up your own Online Visitation Scheduler account with TDCJ. Here's how to get registered and ready to add the person you want to visit.
Sending money to someone at Memorial Unit is straightforward—use the right deposit channel and make sure you're an approved sender. Here are the accepted options and the rules that trip people up most often.
