How to send messages, photos, and packages
Staying in touch with someone at Memorial Unit starts with phone setup. The Inmate Technology office handles caller support Monday–Friday, 8 a.m.–3 p.m. (effective Feb 2, 2026, excluding state holidays) for questions about phones and vendor services. To receive calls, register your telephone number online through the TDCJ/vendor system—you'll need the inmate's TDCJ ID. Phone access runs from 5:00 a.m. to 12:00 a.m. Calls last up to 30 minutes with a one-minute warning before disconnect. Inmates have unlimited minutes per month, but calls (except to attorneys) may be monitored and recorded. Some number types are restricted. Remote Securus video visits follow set schedules, last 60 minutes, and cost $10.00. Each inmate gets one remote visit per month.
Search for a loved one and send messages and photos in minutes.
Register your telephone number online through the TDCJ/vendor registration system—you'll need the inmate's TDCJ ID. During registration, confirm you're the registered owner, that you're at least 18, and agree not to forward calls, use three-way calling, or put calls on speakerphone.
Phone access runs 5:00 a.m.–12:00 a.m. Calls are limited to 30 minutes with a one-minute warning before disconnect. Inmates have unlimited minutes per month. All calls except those to attorneys may be monitored and recorded. Calls only go through to home landlines and certain cell phones—not internet services, 800 numbers, or businesses.
Yes—if remote Securus video visits are listed for Memorial Unit, they run on set times, last 60 minutes, and cost $10.00. Each inmate is limited to one remote visit per month; use Securus customer service for scheduling or problems.
Planning a visit with a child can get confusing fast—especially when the online system shows different messages depending on the inmate's status. Here's how TDCJ handles visits that include children under 17 at Memorial Unit, and what you can do to avoid a wasted trip.
To add someone at Memorial Unit to your visitor profile, use the scheduler's **Add Inmate** option. The search screen lets you look them up by either their **TDCJ number** or **SID number**—whichever you have handy.
Before you can schedule a visit at the Memorial Unit, you need to set up your own Online Visitation Scheduler account with TDCJ. Here's how to get registered and ready to add the person you want to visit.
