How to send messages, photos, and packages
At Metropolitan Correctional Center (NY), communication typically falls into three options: telephone calls through a third-party phone vendor, remote video sessions through an approved video vendor, and (when available) in-facility tablets or messaging tied to a funded vendor account. Most facilities monitor and record phone calls, video sessions, and electronic messages. Rules often limit who can be called or join a remote visit. To receive calls or schedule video, you generally need to register online with the facility's approved vendor, create an account, and add funds or purchase minutes. Tablet services typically use the same kind of vendor account, with pricing and features depending on the vendor. For in-person check-ins and some sign-ups, you'll need a valid government-issued photo ID with a current address.
Search for a loved one and send messages and photos in minutes.
Phone service usually runs through a third-party vendor. You'll need to register with that vendor and fund an account to receive or place calls. Calls are commonly monitored, and rates vary by vendor. Confirm the facility's approved vendor and fees before you sign up.
Yes. Phone calls, video sessions, and electronic messages are typically monitored and recorded. Monitoring rules and privacy exceptions vary, so ask the facility or vendor what gets recorded and how long records are kept.
You can direct questions or comments about discrepancies in the PREA audit report to PREA Auditors of America (PAOA) at (713) 818-9098, or to the subcontracted independent auditor listed in the report. Use the contact information provided in the audit report to reach the subcontracted auditor if it is included.
Legal visits at MCC New York are easy to manage once you plan around two things: posted walk-in hours and the daily count that freezes all movement. This guide covers timing, Secure Pass requirements, and how to request after-hours visits.
Need to reach Metropolitan Correctional Center (MCC) New York? Here are the contact points families and attorneys rely on most—the main phone line, Legal Department fax, mailing address, and where to direct written complaints.
