Who to Call About Michigan Reformatory (Ionia, MI)

The facility's address is 1342 W. Main, Ionia, MI 48846. Use this for mail and directions.

For formal letters to leadership, address them to Acting Warden Mike Walczak. Including his name helps ensure your correspondence gets routed correctly.

Call 616-527-2500 for direct questions about Michigan Reformatory. This main number is your best starting point for most day-to-day issues.

Michigan Reformatory houses males, 18 and older. Knowing this can help you spot mix-ups early if you're calling around to locate someone.

Need to contact MDOC central offices - not the facility itself? Send correspondence to: Grandview Plaza, 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909.

MDOC's general contact hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. You'll have the best luck reaching someone - or getting a response - during that window.

Think OTIS information is wrong, outdated, or incomplete? Contact the MDOC Office of Public Information and Communications at correctionsinfo@michigan.gov. This is the right channel when the issue is the content itself - like a detail that looks incorrect on a public record.

Having trouble accessing or reading OTIS? That's a technical issue - email the MDOC Webmaster at mdocwebmaster@michigan.gov. Use this address for website errors, loading problems, or display glitches rather than questions about the information itself.

Got questions about parole or early release? The Michigan Parole Board specifically asks the public not to contact them requesting consideration for a loved one. They review eligible cases under current law, and calling to advocate can actually slow things down.

For reentry questions - especially about Prisoner Reentry program services - contact the Offender Success Administration. They coordinate statewide reentry services, making them a better fit for "what happens next" planning than the facility itself.

Health care concerns? The Bureau of Health Care Services coordinates and monitors prisoner health care, including mental health treatment through the corrections mental health program. When your issue involves medical or mental health systems and oversight, this is the right office.

Prepare Before Call

• ✓ Write down your question in one or two sentences so you can ask it clearly
• ✓ Have the incarcerated person’s full name ready (and MDOC number if you know it)
• ✓ Keep a pen and paper nearby to record names, dates, and any instructions you’re given
• ✓ If you’re calling about a specific issue, note the key dates (for example, when something happened or when you last spoke)
• ✓ Call from a quiet place and plan for hold time

Hit a dead end with public-facing information - like OTIS details that seem wrong? Escalate to the MDOC Office of Public Information and Communications at correctionsinfo@michigan.gov.

When you need a paper trail, document who you spoke with and when. Then consider sending written correspondence to MDOC's central address: Grandview Plaza, 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909. A clear, dated letter is often easier to route and follow up on than scattered phone calls.