Before You Go: What You Can't Bring to Middle River Regional Jail
Your visit can go smoothly—or end at the front desk—depending on what you walk in with. Here's what to leave behind so you don't get turned away or risk a ban.
Send Photos & Mail at Middle River Regional Jail
How to send messages, photos, and packages
Overview
Staying in touch with someone at Middle River Regional Jail means video visits, phone calls, and messaging. Each inmate receives one additional free remote video visit per week, one free phone call, and two free message credits. Credits renew every Saturday and don't roll over. To send messages or photos, create a Friends & Family account in your name on the Smart Communications website. Starting August 12, 2025, messaging accounts will require a government-issued photo ID and a current photograph for approval. For phone funding, deposit to an inmate's TRUST account through Access Corrections (online or 866-345-1884). Use SmartInmate for PPC or PIN Debit deposits (888-843-1972 or SmartInmate.com). If your number is blocked, call (540) 245-5420 to request unblocking.
Find an Inmate at Middle River Regional Jail
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Quick Facts
- Inmates receive one additional free remote video visit per week, one free phone call, and two free message credits that renew weekly on Saturday and cannot be accumulated.
- To send messages or photos you must create a Friends & Family account in your name on the Smart Communications website.
- Beginning August 12, 2025, messaging accounts will require proof of a government-issued photo ID and a current photograph for approval.
- Phone funds can be added to an inmate’s TRUST account via Access Corrections (online or 866-345-1884) and PPC/PIN debit accounts via SmartInmate (online or 888-843-1972); calls may be debit from commissary funds or collect.
- If a phone number is blocked for inmate calls, callers should contact Middle River at (540) 245-5420 to request unblocking.
Common Questions
What free video, call, and message credits do inmates at Middle River get?
Each inmate gets one additional free remote video visit per week, one free phone call, and two free message credits. Credits renew every Saturday and don't roll over.
How do I send messages or photos to an inmate at Middle River?
Create a Friends & Family account in your name on the Smart Communications website to send messages or photos. Starting August 12, 2025, account approval will require a government-issued photo ID and a current photograph, so follow the vendor’s identity-verification steps.
How can I add money to pay for phone calls from an inmate?
Deposit to an inmate's TRUST account through Access Corrections (online or 866-345-1884). For PPC or PIN Debit deposits, use SmartInmate (888-843-1972 or SmartInmate.com). Calls can be debit (funded from commissary) or collect (payment arranged by the receiving party).
What should I do if my phone number is blocked for calls from Middle River?
Call Middle River at (540) 245-5420 and request that your phone number be unblocked.
Other Guides for Middle River Regional Jail
Before Your First Visit: What to Leave in Your Car at Middle River Regional Jail
Want your visit to go smoothly? Walk in with as little as possible. Middle River Regional Jail requires visitors to leave common personal items in their vehicle—and a few avoidable mistakes can stop you at the door.
How Middle River's Free Weekly Credits Work: Visits, Calls, and Messages Explained
Middle River Regional Jail gives each inmate free communication credits every week. Once you know what's included and when they reset, you can plan visits, calls, and messages without surprise charges.
