Can You Still Send Money Orders to Mobile Metro Jail? What Families Should Know

As of September 01, 2023, Mobile Metro Jail's Money Clerks no longer accept money orders for inmate trust accounts. If you were planning to mail or drop off a money order the traditional way, this is the change that matters - money orders simply won't be processed for trust account deposits anymore.

Here's where it gets confusing. The same Metro Jail page still includes a line that reads, "MONEY ORDER LIMIT IS $50.00." A limit only makes sense if money orders are still accepted - so what gives? Most likely, this is outdated text that was never removed after the policy changed. Treat the "no money orders" notice as the current rule, and follow the deposit instructions listed on the page for what to do instead.

The Metro Jail page directs families to InmateCanteen (inmatecanteen.com) under "Information to deposit money on inmate accounts." Start there. Following the deposit method the jail officially points to is your best bet for avoiding rejected payments and frustrating delays.

• ✓ Email InmateCanteen support at ICCSupport@TKC32M.com for a timely response
• ✓ Use the “need help” chat box on the InmateCanteen website
• ✓ Don’t contact the facility about InmateCanteen issues (the Metro Jail page explicitly says not to)

1. Use the InmateCanteen deposit option listed on the Metro Jail page - it’s the deposit method the site directs families to for inmate accounts.
2. Confirm the current fees and payment options on the InmateCanteen site - this is the fastest way to verify what’s accepted right now, especially since the Metro Jail page contains conflicting money-order wording.
3. Get help through InmateCanteen support - email ICCSupport@TKC32M.com or use the site’s “need help” chat for a timely response.
4. Avoid calling the jail about deposit platform problems - the Metro Jail page instructs families not to contact the facility for InmateCanteen questions or issues.