Scheduling Video Visits at Mobile County Metro Jail: Register, Book, and Visit (includes in-person registration)
Scheduling a video visit at Mobile County Metro Jail is straightforward once you know where to register and how far ahead you can book. Here's how to get registered, pick between onsite and remote visits, and lock in a time slot.
Video visits at Mobile County Metro Jail are scheduled through GettingOut/Telmate. You'll register and book your appointment at gettingout.com or mobilecountyal.gtlvisitme.com - same system, either link works.
The jail doesn't allow same-day scheduling. You'll need to book at least 1 day ahead, but no more than 7 days out. Plan ahead, but don't try to reserve weeks in advance - the system won't let you.
Once you're registered in GettingOut/Telmate, you'll choose between an onsite video visit or a remote one. The big difference? Onsite visits at the Metro Jail are free. Both options are booked through the same system (gettingout.com or mobilecountyal.gtlvisitme.com) - you just select your preference when scheduling.
- Go to the Metro Jail lobby during registration hours - If you don’t have access to a computer, you can register in person at 450 St. Emmanuel Street, Monday through Friday, 8:00–11:00 am or 2:00–5:30 pm (Central time).
- Register through the GettingOut/Telmate system - Lobby registration is a way to get set up, but visits still run through the same GettingOut/Telmate scheduling system.
- Schedule your visit once you’re registered - After registration is complete, use the system to pick a time and book your appointment.
Need help with scheduling or deposits? Call GettingOut customer care at 1-866-516-0115.
Troubleshooting-checklist
- ✓ Confirm you’re registered in the GettingOut/Telmate system (gettingout.com / mobilecountyal.gtlvisitme.com).
- ✓ Make sure your visit is booked within the allowed window: at least 1 day ahead, and no more than 7 days ahead.
- ✓ Double-check what you selected when booking: onsite vs. remote (onsite video at Metro Jail is free).
- ✓ If you registered in person, verify you went to the correct place and during the correct hours: Metro Jail lobby, 450 St. Emmanuel Street, Monday–Friday, 8:00–11:00 am or 2:00–5:30 pm (Central time).
- ✓ For vendor issues (account help, scheduling problems, or deposits), call GettingOut customer care at 1-866-516-0115.
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